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My Pen only works when plug in

My pen for the GT-191 Only works when plug in to the usb cable anyway to fix this ?


Hi Richard, thank you for reporting your problem. If your pen only works if plugged to the charging cable, it means that the rechargeable Li-Ion battery inside the pen can no longer hold any charge. Thus, please send the following information to service@huiontablet.com for further assistance:

  1. Product Serial Number (found at the back of your tablet)
  2. Purchase Order Number
  3. Link where you purchased your tablet
  4. A video showing your problem clearly (kindly send it through WeTransfer or upload it to Google Drive and please make sure you grant permission to anyone who has the link).


Best Regards,

HUION Customer Support

 I have the same issue recently with a brand new Huion NEW1060PLUS.  I contacted with customer service and they sent me a new PEN80. At the first the new pen didn't work but I reinstalled the drivers and it worked wireless...but only once. Next time I used it, it became malfunctioning again even though it was a new pen (even I reinstall the drivers again but nothing happens). But I'm tired, I just want to use the tablet so I'm using the pen with the pen attached. Sincerelly I don't know what can be malfunctioning, if the pen, the drivers or even the tablet.

Hi  Josh Fabricius Sparrow, I'm sorry to know that the replacement pen still won't work wirelessly. May you please provide the following to service@huiontablet.com so we can look into this further?

  • Product order number;
  • Product serial number (S/N), which can be found at the back of your unit;
  • Link where you purchased the item;
  • A video that clearly shows your issue (kindly send it through WeTransfer or upload to Google drive and grant permission to allow anyone with a link to view it).

If it's not too much to ask, kindly mention that the issue is for the replacement pen and include adding the date when you received it. This way we can further check why the replacement pen you got still won't work without being connected to the charging cable. We appreciate your cooperation in this matter.


Best Regards,

HUION Customer Support

Thanks Orliza Amodia.

Let me try both pens in a 1060Plus of a friend of mine to ensure that the new pen works fine and the problem could be because of the drivers. If, back then , it still malfunctioning I would provide you the info that you asked for.

Thank you so much.


PS: Just in case. The first pen issue was treated by murphy@huiontablet.com. Bought in December-2-2019 at Fnac Marketplace.  First contact with customer service was in December 10, and I received the new pen in December 26.

Hi  Josh Fabricius Sparrow, thank you for your quick reply. I will wait for your feedback then. Have a good one!


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 Hi Orliza Amodia. I just wrote to you just a minutes ago with the information you asked for.

I  tested both pens in my friend's 1060plus and none of them worked wireless, but she tested her pen in my tablet and it worked fine, so no problem with my tablet or the drivers, it was just both pens malfunctioning. :S

Thank you.

Hi Josh Fabricius Sparrow, thank you for the update and for sending the requested information. I have coordinated with my colleague who assisted you with your pen replacement. She has sent you an email and will assist you moving forward.


Best Regards,

HUION Customer Support

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