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HS610 not recognized

My Huion tablet worked the first day I got it; the driver downloaded correctly, the tablet worked like a dream. However, the second day of owning it and trying to use it, the driver did not recognize the tablet at all. I tried the other USB port, and un-installing and re-installing the driver several times, and have tried connecting the tablet finally again today (three days later) and it still was not recognized by the driver.  I'm not sure if I should send it back and get a refund or what.

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Hi Sabrina, thank you for reporting your problem. May you please try to do the troubleshooting steps found in this article: What To Do When Huion Driver Shows Device Disconnected?. If the issue still persists, please send the following information to service@huiontablet.com:

  1. Product Serial Number (found at the back of your tablet)
  2. Purchase Order Number
  3. Link where you purchased your tablet
  4. A video showing your problem clearly (kindly send it through WeTransfer or upload it to Google Drive and please make sure you grant permission to anyone who has the link).


Best Regards,

HUION Customer Service

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