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H610Pro V2 pen jumping

I don't use this tablet every day nor is it plugged in every day. I haven't had it long - the first few days it was fine, although sometimes I had some issues getting it to respond that were fixed by unplugging it and plugging it back in repeatedly.


Just today, I was trying to draw with it and it would register my clicks but it wouldn't draw in the art program. The cursor also kept randomly jumping to the top of the screen, which was annoying but I dealt with it. I fixed it not working in the art program by restarting my computer. I'd hoped it would fix everything.


Now it keeps jumping and at random times thinks I'm touching the tablet (IE it tries to draw or click) when I'm just hovering. I tried adjusting the pressure but that made it worse. I've been a mouse user for most of my life and I don't know much about tablets - this one is my first one, so any help would be appreciated. 


Hi Cinny, thank you for reporting your problem. Please try the following steps to troubleshoot your issue:

  1. Please change the pen nib with a new one and make sure to insert it firmly. (Note: Clouds of dust on your pen nib will also result in the pen hover issue.)

  2. Please make sure there are no other electronic products like laptops or mobile phones nearby. If there are, please put them away and see if it helps, since the pen hover issue may also be caused by electromagnetic interference.

  3. Uninstall the driver, and try the tablet (without a driver installed) to see if the problem still persists. This can help determine if this problem is caused by the driver.

  4. If you have dropped the pen accidentally, we are sorry about that but this kind of man-made damage is out of our warranty. We suggest you purchase a new pen from our official store or Amazon.

  5. Try to upgrade your firmware by following the steps below:

If the issue is not resolved, please send the following information to service@huiontablet.com for further assistance:

  1. Product Serial Number (found at the back of your tablet)
  2. Purchase Order Number
  3. Link where you purchased your tablet
  4. A video showing your problem clearly (kindly send it through WeTransfer or upload it to Google Drive and please make sure you grant permission to anyone who has the link).


Best Regards,

HUION Customer Service



Hi! 

I have very similar problems with my HS610. I've taken it out of the package only a couple of hours ago. Its my first drawing pad so i knew it would take some getting used to, i thought i was doing something wrong. It does a couple different things:

 - when i'm drawing / hovering it will randomly jump to the top left or bottom right corner, resulting in an annoying experience and lines across the screen. 

- it will randomly re-calibrate itself as i'm scrolling, hovering or just trying to click something, jumping a few cm across the screen. I can somehow reset this by moving my pen to a corner in the direction it jumped. 

- pressure sensitivity sometimes randomly turns itself on and off.


Following this advice (without luck): 

- I've replaced the new nib

- there are no other electronics around

- i haven't dropped the pen

- I've uninstalled the driver, if anything it made it worse

- I tried upgrading my firmware, but the tool downloaded in chinese, and i don't understand a thing. 


I really hope this is fixable, been wanting a pad and to get into digital art for ages! 

thanks in advance,


Lotte


Hi Lotte Schepens, thank you for the detailed contribution to this post. Are you using a Windows computer? I will be sending over a software that you can test your tablet on. It will be sent through WeTransfer together with the instructions. Kindly send the video together with the following information to service@huiontablet.com for further assistance:

  • Product order number;
  • Product serial number (S/N), which can be found at the back of your unit;
  • Link where you purchased the item;
  • A video that clearly shows your issue (kindly send it through WeTransfer or upload to Google drive and grant permission to anyone with a link to view it).


Best Regards,

HUION Customer Support

I have since created a different ticket, where I'm being helped. I dont think there is much use for 2 people focussing on my case, but if you want me to send these things regardless I still can. 

The other ticket is [#32232] here you can find all the missing info. I posted this comment before realizing it would probably be more useful to create a seperate one. Sorry for the inconvenience and your time, thank you regardless!

Hi Lotte Schepens, thank you for the update. My colleague will assist you moving forward then. Enjoy your day!


Best Regards,

HUION Customer Support

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