Tablet model Q11K ID:2AFEJ-H16WT
Hello, I have an Macbook Pro from 2009 with OS El Capitain 10.11.6 and after I installed the driver and opened up the tabletDriverUI I can change the button and pen preferences, nothing respond. The pen doesn't respond at the test pression neither in Photoshop... The tablet doesn't work and when I try any button it will close the TabletDriver UI with an error message ! What is this ? Isn'it suppose to be easy to install ?
Need help or I will a refund because I can't use this tablet !
Thank you for your answer
Hi Evan, thank you for reporting your concern. Does your tablet driver show "Device connected"? If it does, please make sure you have the necessary Huion applications in our white list so the programs can run without any issues. Please refer to the following articles:
If the issue is not resolved after reinstalling the driver, please send the following information to firstname.lastname@example.org for further assistance:
HUION Customer Service