Solved

Pen does not work anymore

Hi! I have a Huion tablet ( model GT-185 ) and the pen stop working, i try as said in the site but nothing, after some research i find out that my device interface is disconnected and there is no ‘’ Tablet driver agent ‘’ file, i tried to uninstall and install again but nothing, what can i do?


3 people have this problem
  • I'm having the same problem with my GT-191 where the pens have stopped and the driver always says device disconnected even after I've done all things that should fix it several times. 

  • HI, I have a kanvas pro 22 and the pen just stoped working mid painting, drivers say the device is connected.
    I restarted the PC Updated windows and reinstalled the drivers,.. nothing seems to work.

    Can you help plz!

  • My pen doesn't work either but the buttons do.


  • Thank you all for your feedback. 


    If your tablet driver is showing "Device disconnected", kindly refer to this solution article: What To Do When Huion Driver Shows Device Disconnected?


    For any kind of pen issues, kindly send an email to service@huiontablet.com with the following information so we can assist you further:

    • Purchase order number
    • Product serial number (found at the back of your unit)
    • Link where you purchased the item
    • A short video that clearly shows the problem. You can use your mobile phone so long as it clearly captures the problem.

    Thank you!

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