i have a problem with my pen. It only works while connected via usb.
I googled and found people with the same problem. And they got
a new pen send by you guys.
So I opened a tiecket. But since 5 days, nobody is answering.
Can I get any advice on what to do???
I'm having the exact same issue. I bought a Huion GT 221 Pro with a rechargeable pen on 6th October 2019. Its only been two days and I'm already facing problems. The pen is not holdingcharge even after putting it to charge for 2-3 hours. Its always white light thats lighted
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I have the same problem as the customer above, pen does not charge. I purchased my Tablet thru Amazon and sent you a message from their site. You've asked me to send a video via Text or Word file and I have tried to do so twice and apparently, it’s not getting to you. I'm not a computer genius. I was not sure where, exactly, to send the file, I didn't get that instruction. The following link should take you to the video I saved on Dropbox:
The Word doc I originally sent is in the following Link:
This is very frustrating. I don't like that the buttons are hard to see and on top of that, the pen will only work when it's plugged in. This seems to be a major flaw in your product. I hope you are looking into this so others won't experience this situation. Thank you.
Problème identique avec modèle Inspiroy Q11K, stylet ne chargeait pas à réception. Après échanges de mail, Huion m'envoie un nouveau stylet. je suis dans l attente.
etchange mail à cette adresse SAV "黄梦 <firstname.lastname@example.org>"
Good Day to all,
Thank you for reporting your pen issues in this forum and we apologize for not being able to answer to your queries sooner. Rest assured we are working to be able to address your concerns sooner moving forward.
Kindly send an email to email@example.com with the following information so we can assist you further:
I will mark this topic as resolved and we hope to receive your email with the requested information soon so we can resolve your issue. Have a great day!
HUION Customer Support
I can tell you, it will take a long time. as soon as they contact you in like a few weeks, they will send
you one pen from china which also will take a lot of weeks. make sure to send them a good video
of you using the broken pen. or you will have so send a second video.
and be prepared to be dissapointed. i had to charge my new pen every second day, until he broke now comepletly. i worked for like 2 months, and now i have to buy a new one for about 50€.
Hi Gregor Fischer, I'm sorry to know that the replacement pen didn't last long. You can contact us again and provide a video using both the original and replacement pen. Kindly include a picture of the replacement pen box showing the serial number.
HUION Customer Support