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I created support ticket and no response!

4 days ago I created a support ticket looking for help. It shows it is being processed but am not getting any sort of reply. Anytime I go on the live chat they are offline since I am on the other side of the world. It is very frustrating. 

Is there an easier way to get in touch with support?


9 people have this problem
1 Comment

Hi Richard, 


Thank you for reporting your issue and I'm sorry that you were not able to get assistance right away. We appreciate your feedback and rest assured we are working to improve our service to our customers.


Our customer support operating hours is at 9:00 AM-12:00 PM and 1:30 PM-6:00 PM China Standard Time (UTC+8), Mondays to Fridays except holidays. If you still need assistance, please feel free to contact us through the following channels:


Best Regards,

HUION Customer Support


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