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Problem with the screen

Hi! I'm having a problem with my Huion Kamvas pro 13's screen. When I turn on it a message of "No signal Hdmi" appears in the screen and this turn off. I still can use the pen in a normal way but I can't see anything in the table's screen. I've updated every drivers but it still not work... Can anyone help me? Thanks a lot!

When using my drawing tablet it keeps going black and then get error messages

1. Signal lost

2. Out of range

Good day!


Thank you for reporting your issues. When you see your tablet showing a black screen or "No signal", kindly try the troubleshooting steps in this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal. If doing so does not solve your issue, there may be something wrong with your HDMI/DMI/VGA or 3-in-1 cable. If this happens, please take a video of your problem and send it to service@huiontablet.com, together with your purchase order number, product serial number and the link where you purchased your product. Thank you and have a great day.


Best Regards,

HUION Customer Support

When i turn on my  Huion Kamvas pro 16 2019 with my laptop, it didn't show any window or Clip studio's except latter's desktop  and when i move my cursor far off laptop's screen, it literally goes into Huion's. So help me

Hi Intoner A, thank you for reporting your issue. Are you using your displays in extended mode? If this is the case, kindly set your work area correctly by following these steps:

  1. Open your tablet driver and drag it to your tablet screen using your mouse.
  2. Go to "Work Area". On "Select Current Display", choose the display for your tablet.
  3. Click "Apply" or "OK". 

Feel free to let me know if you need further assistance. Have a great Monday.


Best Regards,

HUION Customer Support

Hello, I have the same problem than Intoner A : my tablet only shows the backgound of my laptop and when my mouse goes far from the laptop's screen,  it goes in the tablet. My tablet is new and I can't take the advices of Orliza Amodia cause i'm on a Mac and a Huion Kamvas pro 13.

Thanks


I have a no signal on my tablet when I plug in the HDMI. I tried it on another computer and it works fine. I tried a different HDMI and i plugged it into my tv from my laptop and it worked fine. Not sure if it's my computer, if i have to update anything, or neither. Thank you if you can help!

Hi Cloé Soft, kindly check out this article for Mac: How to Set the Mirror Mode or Extend Mode on MAC While Using Huion Pen Display?. After you've set the display, kindly follow the same steps on your tablet driver:

  1. Open your tablet driver and drag it to your tablet screen using your mouse.
  2. Go to "Work Area". On "Select Current Display", choose the display for your tablet.
  3. Click "Apply" or "OK". 


Best Regards,

HUION Customer Support

Hi Gwwah ., kindly try the steps found in this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal. If this do not resolve your issue, kindly send the following information to service@huion.com:

  1. Purchase order number
  2. Product serial number (found at the back of your tablet)
  3. Link where you purchase your tablet
  4. A video that clearly shows your issue. You can use your phone to capture your cable connections and as you turn on your tablet. Please send your video through WeTransfer or upload it to Dropbox or Google Drive and make sure you grant permission to anyone who has the link to be able to view it.


Best Regards,

HUION Customer Support

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