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Problem with the screen

Hi! I'm having a problem with my Huion Kamvas pro 13's screen. When I turn on it a message of "No signal Hdmi" appears in the screen and this turn off. I still can use the pen in a normal way but I can't see anything in the table's screen. I've updated every drivers but it still not work... Can anyone help me? Thanks a lot!

When using my drawing tablet it keeps going black and then get error messages

1. Signal lost

2. Out of range

Good day!


Thank you for reporting your issues. When you see your tablet showing a black screen or "No signal", kindly try the troubleshooting steps in this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal. If doing so does not solve your issue, there may be something wrong with your HDMI/DMI/VGA or 3-in-1 cable. If this happens, please take a video of your problem and send it to service@huiontablet.com, together with your purchase order number, product serial number and the link where you purchased your product. Thank you and have a great day.


Best Regards,

HUION Customer Support

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