Hi, I am using a Huion tablet model H430P and it had an issue. Even though I do not touch my pen on the tablet and I just put the pen very close to the tablet without touching it, it still create strokes and I can't draw. I tried to unplugged and plugged in, restarted my laptop but it doesn't work. Here is an image that show you the strokes even though I do not touch my pen on the tablet. Can somebody help me how to fix it? Thank you very much.
Hi ! I have the same problem and I still don't know what is going on...
I gave my tablet and pen to someone who has the same tablet as me and it worked well on his computer, I unplugged and plugged in, uninstalled the driver to try many more, I even brought a new pen, and there is still this problem.
Either it's doing this bug, or it's not detecting the pressure at all (but the tablet and pen are recognized) .
My tablet model is the NEW 1060PLUS(8192)
Thank you in advance for your help.
PS: I apologise if I made typing errors, I am french and my english is still not good enough)
Hi, please refer to this link below and see if it helps:
If the problem persists, please provide the following information to email@example.com / firstname.lastname@example.org, so that we can help you further.
1. Product serial number (from the back of the unit);
2. Product order number;
3. Purchase link where you bought this item;
4. A video that can show the problem clearly (upload to Dropbox or Google drive would be preferred).
Hi kelly dos santos, what you are experiencing is the pen hovering issue. Please try the following steps:
If you haven't dropped your pen and Steps #1-3 do not resolve your issue, please send the following information to email@example.com:
HUION Customer Support
Obrigada por responder.. mas nenhuma das opções funcionou.... e não foi queda.. misteriosamente começou o problema. Mas ja mandei mensagem para o e-mail que voces me enviaram... No aguardo!
Olá kelly dos santos, devidamente anotada. Atualmente, temos um grande volume de ingressos, por isso, espere uma resposta ao seu e-mail no final desta semana ou no início da próxima semana. Agradecemos sua paciência e compreensão.
Suporte ao Cliente HUION
Hi kelly dos santos, duly noted. We currently have a high ticket volume so kindly expect a reply to your email either later this week or early next week. We appreciate your patience and understanding.
HUION Customer Support