Solved

Something is wrong with my tablet and my pen

Hi, I am using a Huion tablet model H430P and it had an issue. Even though I do not touch my pen on the tablet and I just put the pen very close to the tablet without touching it, it still create strokes and I can't draw. I tried to unplugged and plugged in, restarted my laptop but it doesn't work. Here is an image that show you the strokes even though I do not touch my pen on the tablet. Can somebody help me how to fix it? Thank you very much.

image


1 person has this problem
  • Hi ! I have the same problem and I still don't know what is going on...

    I gave my tablet and pen to someone who has the same tablet as me and it worked well on his computer,  I unplugged and plugged in, uninstalled the driver to try many more, I even brought a new pen, and there is still this problem.  

    Either it's doing this bug, or it's not detecting the pressure at all (but the tablet and pen are recognized) .

    My tablet model is the  NEW 1060PLUS(8192)

    Thank you in advance for your help.


    PS: I apologise if I made typing errors, I am french and my english is still not good enough)

  • Hi, please refer to this link below and see if it helps:

    http://support.huion.com/support/solutions/articles/44001153687-hovering-issue-with-huion-digital-pen


    If the problem persists, please provide the following information to service@huiontablet.com / service@huion.com, so that we can help you further. 

    1. Product serial number (from the back of the unit);

    2. Product order number;

    3. Purchase link where you bought this item;

    4. A video that can show the problem clearly (upload to Dropbox or Google drive would be preferred).



  • Hi kelly dos santos, what you are experiencing is the pen hovering issue. Please try the following steps:

    1. Please change the pen nib with a new one and make sure to insert it firmly. (Note: Clouds of dust on your pen nib will also result in the pen hover issue.)
    2. Please make sure there are no other electronic products like laptops or mobile phones nearby. If there are, please put them away and see if it helps, since the pen hover issue may also be caused by electromagnetic interference.
    3. Uninstall the driver, and try the tablet (without a driver installed) to see if the problem still persists. This can help determine if this problem is caused by the driver.
    4. If you have dropped the pen accidentally. We are sorry about that but this kind of man-made damage is out of our warranty. We suggest you purchase a new pen from our official store (Huion Battery-free Pen PW201) or Amazon.


    If you haven't dropped your pen and Steps #1-3 do not resolve your issue, please send the following information to service@huion.com:

    • Serial number (found at the back of your tablet)
    • Purchase order number
    • Link where you purchased your tablet
    • A video that clearly captures your issue. You can just use your phone in taking the video and if the file size is more than 20MB, please send it through WeTransfer or upload it to Dropbox or Google Drive. If you upload it, please make sure that you remove the restrictions so anyone who has the link will be able to view it.


    Best Regards,

    HUION Customer Support

  • Obrigada por responder.. mas nenhuma das opções funcionou.... e não foi queda.. misteriosamente começou o problema. Mas ja mandei mensagem para o  e-mail que voces me enviaram... No aguardo!

  • Olá kelly dos santos, devidamente anotada. Atualmente, temos um grande volume de ingressos, por isso, espere uma resposta ao seu e-mail no final desta semana ou no início da próxima semana. Agradecemos sua paciência e compreensão.


    Cumprimentos,

    Suporte ao Cliente HUION


    ---------------------------------------


    Hi kelly dos santos, duly noted. We currently have a high ticket volume so kindly expect a reply to your email either later this week or early next week. We appreciate your patience and understanding.


    Best Regards,

    HUION Customer Support

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