Kamvas pro 13 GT-133 on Win 10: pen can only calibrate, nothing else.

U

Unaligned Coder

がトピックを開始しました 2か月前

Windows 10 22H2,

Kamvas pro 13 GT-133,

Firmware M182_190116

Driver 15.7.6.485

I can use the pen to calibrate the monitor. Nothing else.

I see the screen on the tablet, but the tablet won't see the pen.

I disabled Windows Ink (inside Huion, and in Windows 10), nothing changed.

O

Orliza Amodia
はこう言いました： 2か月前

Hi Unaligned Coder. I'm sorry about your pen issue. I'll create a ticket for you so we can check if this issue is related to software or hardware. Thank you for your understanding.
Best Regards,
HUION Customer Support
U

Unaligned Coder
はこう言いました： 2か月前

I may add that I installed version 15.7.4 of the driver, and it worked - the pen was recognized by the tablet - UNTIL I calibrated, after which it stopped working, the same way.
U

Unaligned Coder
はこう言いました：約2か月前

I have received an email from support and promptly responded.

I've sent a link to a video as requested.

THEY NEVER RECEIVED MY MESSAGES.

NOW THEY HAVE CLOSED MY TICKET for lack of response.

THEY HAVE AN EMAIL RECEPTION PROBLEM!
O

Orliza Amodia
はこう言いました：約2か月前

Hi Unaligned Coder, I'm sorry for the late reply due to the Mid-Autumn Festival and Chinese National Day holidays. I'm sorry but we didn't receive your video link. May you please reply to my email containing the steps I've given so I can review your video? Hoping for your patience and understanding.
Best Regards,
HUION Customer Support

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