my PC can't recognise my Huion Kamvas 22 plus after 2 years

Danny R

がトピックを開始しました 2か月前

A month ago my Huion Kamvas 22 plus stopped working and can't seem to be detected by my Windows 10. I tried following the troubleshooting guide for the past few weeks and still no luck.

My display tablet only functions as a screen right now, and the pen doesn't even work. I've had some unrecognized USB errors but always managed to fix it by restarting my PC. Now? I tried restarting my PC for the nth time, reinstalling the driver with the latest update, and updating my PC but still no luck. the USB in the three-in-one cable doesn't seem to register anything on my PC. I checked the three-in-one cable and nothing's wrong with it.

Does that mean I have a broken port in my screen tablet or something?

There should be a [Pen tablet] in [Other devices] along with the Kamvas 22plus, right?

O

Orliza Amodia
はこう言いました： 2か月前
Hi Danny, I'm sorry that your Kamvas 22 Plus is not detected by your computer. Kindly try the steps in this article: How to Fix “USB Device not recognized” Error. If your issue persists, kindly send an email to service@huion.com with the following information so our team can assist you further.
1. Serial # (found on the back of your tablet, which starts with S/N)
2. Order #
3. Link where you purchased your tablet (if it was not purchased from our official store)
4. A video of your cable connection from your tablet to your computer, capturing the error message you encountered.
Please mention that you've already tried the troubleshooting steps from the link above.
Best Regards,
HUION Customer Support
D

Danny R
はこう言いました： 25日前

Update:
I bought a new set of 3-in-1 cable
Problem persists and the pen still doesn't work even without the drivers.

I don't know if i'm able to give the Order number or the purchase link, i bought this tablet directly from a local store and already lost the receipt.
O

Orliza Amodia
はこう言いました： 21日前

Hi Danny R, I'm sorry your new cable didn't fix the issue. Did you purchase the 3-in-1 cable (CB06) model? If you have, and your tablet still doesn't connect, I'm sorry to conclude that your tablet is broken.
You can try asking if your local store has a record of your purchase, if you can remember the purchase date, and ask them if they accept manufacturer's warranty. All our products come with a 1-year warranty from the purchase date (2 years for EU). If they do and it's still within warranty, you can request a replacement from them.
Best Regards,
HUION Customer Support

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