Problem with my HS611

Minnie Orta

がトピックを開始しました 3か月前

I've been using my tablet for almost 3 years now, there haven't been any issues until now. When I try to draw or to trace something on my screen, the lines seem to be cut (as if I stopped drawing) or there are spots where the screen won't detect the pen. I have already tried unplugging the device and checking the drivers, what could it be or what should I do?

M

Minnie Orta
はこう言いました： 3か月前

Well, the pen is officially not working:(
J

Jessica Wen
はこう言いました： 3か月前

Hi Minnie Orta, thank you for contacting us. May I clarify with you if the driver is connected or disconnected when the pen stops drawing. By the way, may I know the operating system of your computer, Windows or Mac.
Best Regards,
HUION Customer Support
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Alaamooohamed99
はこう言いました： 2か月前

Hi, my pen is not working. I don't know what to do. Will it start writing without a pen again or not?
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Orliza Amodia
はこう言いました：約2か月前
Hi Alaamooohamed99, I'm sorry for the long wait due to the Mid-Autumn Festival and Chinese National Day holidays. Kindly refer to the troubleshooting steps in this article: What to Do When Your Digital Pen Stops Working. If you continue having issues with your pen, please let me know and provide the following so I can assist you further:
1. The first 7 digits of your serial number (found on the back of your tablet, which starts with S/N. Example: ABDE8SH)
2. Your computer operating system and version
3. Tablet Driver version (open your tablet driver > Settings >About)
Best Regards,
HUION Customer Support

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