HUION KAMVAS PRO 16 CAUSING BLUE SCREEN

Mikayla

がトピックを開始しました 4か月前

I'm using a HDMI Splitter to connect my Pc, Monitor, and tablet since my PC doesn't have 2 hdmi ports and as soon as I connect my tablet it blue screens

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Orliza Amodia
はこう言いました： 4か月前
Hi Mikayla, kindly refer to this Microsoft article on resolving your issue: Resolving Blue Screen errors in Windows. Please also try the following steps:
1. Uninstall the tablet driver by following these steps: How to Uninstall Version 15 Driver (Windows). Restart your computer. If you don't experience the blue screen error without the driver, the issue is caused by incorrect driver installation.
2. Please follow the steps from this link to reinstall the driver: How to Install Huion Drivers on Windows.
3. Try connecting your tablet to another computer (if you can access to another unit) and see if it works fine.
4. Try connecting your tablet to your monitor without using the splitter. At times, incompatible or faulty splitters can cause problems. It is better to use another cable for your other monitor (VGA, DVI, DisplayPort, etc.) and connect your tablet to your computer's HDMI port.
Please let me know if you need further assistance so we can check this further.
Best Regards,
HUION Customer Support

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