Kamvas 13 Pen display does not work
Hello,
I'm kind of sick of asking for help and never having any answers from HUION though I did contact them several times.
My graphic tablet Kamvas 13 does not show my laptop's content and it works only as a Pen Tablet without screen. Each time i want to activate the Pen Display mode it only shows "UDisplay" with some numbers below and a sort of white screen with a laptop. It never shows my laptop's screen on the tablet as its supposed to. Though both my tablet and my laptop are new and I tried unplugging the device as it was adviced.
I did not buy a graphic tablet with screen included to stare at my laptop when I draw.
(2.85 MB)
Hi Catelainsarah15, I'm sorry you didn't receive a reply from us right away. After checking your contact information, I saw that you contacted us on a Saturday. Sadly, we don't have operations on weekends. For your future reference, we are open between 09:00 am-12:00 pm or 2:00 pm-5:30 pm China Standard Time (UTC+8), Mon-Fri (except on holidays). We are 6 hours ahead of France.
Regarding display issue, does our logo appear when you turn on your tablet? If it does, kindly try the steps in this article: How to Set the Duplicate Mode or Extend Mode on Windows While Using Huion Pen Display? We have replied to your ticket as well. Kindly check your spam or trash folders if you didn't find our reply in your inbox.
Best Regards,
HUION Customer Support