My Huion WH1409(8192) tablet doesn't charge using the USB cable
Hello,
For the past few weeks, whenever I try to connect my tablet to my computer using the USB cable, the charging light doesn't turn on, and the tablet doesn't connect to the computer, except when I use the wireless USB option. I'm running low on battery, and I've tried connecting it to both the computer and a regular phone charger, but neither of these options worked. I don't think the problem lies with the cable or the computer because I tested the cable by charging my phone, and it worked perfectly fine. The day before the tablet last connected, my Windows computer displayed a message saying it couldn't recognize the USB device. It's important to note that I have always connected the tablet using the USB cable in the past because I couldn't find the wireless USB option, and I never had this issue before. What could be the real problem, and how can I fix it?
Thank you for your time and potential advice.
Hi Mariana, I'm sorry that your tablet is no longer charging. May you try the steps in this article and see if it can help you resolve your issue: How to Fix “USB Device not recognized” Error.
Best Regards,
HUION Customer Support
I did all the methods mentionned and it still doesn't work.
Hi Mariana, I'm sorry that the steps didn't work. Your tablet may be faulty. May you kindly reply to your ticket so we can test your tablet further?
Best Regards,
HUION Customer Support