My huion kamvas 13 wont turn on
I have had my tablet for a little over a year now, it's had a few problems connecting but they were simple to fix. This time however, my tablet won't turn on, it won't even show the cant connect symbol. It was working just fine yesterday night, but today the power button is glowing red, but no matter how many times I press it won't turn on. I'm not sure what the red indicates. I tried connecting and re connecting my 3 corded cable and I replaced the power cord. Please help, should I give it a few hours to charge or something?
Hi Tran Pham, I'm sorry to inform you that there's no need to charge your Kamvas 13 since it doesn't have an internal battery; it depends on the external power provided by your computer, power bank, or power outlet. When you switch it on, do you see our logo before it goes to a black screen? May you kindly provide a video of your cable connection from your tablet to your computer? I would appreciate it if you can capture what happens to your screen and your power button when you switch it on.
Best Regards,
HUION Customer Support