Parsec functionality
Hello,
I recently been using my huion kamvas 22 plus with parsec with no issue. Recently however I came across issues and was surprised to see Parsec doesn't work with our drawing tablets. I hope this will be implemented because it doesn't make sense for it not to work anymore or at all for some people.
Hi Daniela Pinto, thank you for contacting us. I am sorry to inform that our drivers can not be compatible well with Parsec. Our software engineers are working on that. Hoping for your understanding in this matter.
Best Regards,
HUION Customer Support
Hi Jessica and Daniela. Did this issue was fixed? I starting working with Parsec in a new project and I really need to use my tablet.
All the best and looking forward to hear from you,
Hi Javier, I'm sorry, we don't have an update on this. Kindly coordinate with Parsec to check if they can update their software to accept compatibility with tablet devices. I regret to inform you that we don't have an estimated date when our devices will be compatible with this software. Your patience and understanding are highly appreciated.
Best Regards,
HUION Customer Support
Hi Orliza, Thanks for your fast reply. I don't think It is my work coordinate anything with Parsec. I can see a lot of messages demanding this in the Huion page.
Are you working on fixing it?
Much appreciated,
Best,
Javier Perez Rodenas
Hello Javier,
I did fix it, thanks to the help of reddit, I will just leave the answer here though, I also did send the fix to Parsec support when I managed to make it work, no idea why they didn't do anything with the info. But anyway, here it is:
To make it work, disable the Parsec service: go into Services->Parsec->Disable. Then close Parsec (right click the icon in the taskbar, close it), and then reopen Parsec.
That service causes Parsec to be elevated to System level, and not having it, Parsec stays user level. This does cause some issues: sound doesn't work, all mouse events are clicks (so it doesn't detect click-and-hold in games). But it works fine with the tablet.
Hope that helps!
Daniela
Hi Javier, our software engineers are looking into this. However, I'm sorry that we don't have an estimated timeline for the fix. I will update this post when we have more updates about this concern.
Hi Daniela, thank you for sharing this workaround. I have forwarded this to our software engineers, so they can look into it further.
Best Regards,
HUION Customer Support
Hi Orliza and Daniela. Thanks for your answers. I did try what you suggest but it didn´t work. Is there an option to show a gif or a video of what you do?
Thanks in advanced
Hi Javier, I'm sorry that we don't have updates for you at the moment. I'll post updates here as soon as I receive any from our software engineers. Your patience and understanding is greatly appreciated.
Best Regards,
HUION Customer Support