Help , h430p dead after update firmware

Fadly N

がトピックを開始しました 1年を越える前

My huion h430p not connected after update with huion update firmware and driver, the lights in tablet don't come on. And In the computer and Android not detected. Please any solusion

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Fadly N
はこう言いました： 1年を越える前

My problem as same https://support.huion.com/en/support/discussions/topics/44001008448
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Jessica Wen
はこう言いました： 1年を越える前

Hi Fadly N, Please try to the following steps:
1. Change a new cable
2. Plug the cable on a different USB port of your computer.
By the way, may I know the operating system of your computer is, Mac or Windows.
Best Regards,
HUION Customer Support
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Fadly N
はこう言いました： 1年を越える前

Thanks for respon jessica wen 1. I have replaced 3 cables, but there is still no sign of lit and detected 2. I have done it many times 3.my computer is windows 10 64x But I tried it earlier by pressing the upper right button, the computer detects it with "GD32 USB DFU IN FS MODE" but the tablet still doesn't work and the LED still doesn't turn on
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Jessica Wen
はこう言いました： 1年を越える前
Hi Fadly N, Thank you for your reply. May you kindly take a video that shows the computer detects it with "GD32 USB DFU IN FS MODE" but the tablet still doesn't work and the LED still doesn't turn on.(upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). By the way, please perform QC test, kindly follow the steps below:
1. Please exit from the Huion tablet driver and don't open the said driver. You can do this by right-clicking the Huion Tablet driver icon from the lower-right corner of your screen and clicking "Exit";
2. Install the Huion TabletQC tool which you can download from this link: Huion TabletQC Test
3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug and plug your tablet back in until the parameters appear, or reopen the QC software again if needed.
4. Draw on the QC software. You can choose from the Menu at the top using your mouse to have pen pressure or use different colors as you draw.
5. Try pressing the pen's buttons and the express keys on the tablet (if your tablet has press keys). Test the touch bar or slider if your tablet has it, and/or use your pen to test your tablet's soft keys (if your tablet has it) and check if the parameters change as well.
6. Using a phone or other external camera devices, take a video as you perform all of the above-mentioned steps and send it to us (we recommend you send the video through WeTransfer or upload it to Dropbox or Google Drive and please grant permission to anyone who has a link to view it). Please don't use screen recording; it is important that we can clearly see both the tablet and the display screen as you perform the test. Please refer to the screenshot below on what to observe and what to do in the TabletQC software.

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