Freshly bought Huion Kamwas 16 (2021) cant get connected

 Hello, I bought this tablet a few days ago and it came in today.
- I read the instructions and the manual, followed the instructions multiple times and tried to instal both old and new drivers.
- I have deleted previous drivers from wacom, turned off antivirus, and other programs, connected the tablet only after restarting the pc and after the drivers were done downloading.
- I reisntalled the drivers multiple times and deleted them each time to try again.
- My PC has the newset verison of windows I does work as a display but the pen also doesnt respond
I dont know if its a usb problem since I tried on different ports and all of them worked with other devices.
Please help, I really need it to work because of deadlines creeping in

  • Hi Yana, are you using the 3-in-1 or the USB-C to USB-C cable? May you please provide a video of your cable connection from your tablet to your computer?


    Best Regards,

    HUION Customer Support

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