解決済み

Kamvas 16 (2021) only displaying static

I got my Huion Kamvas 16 (2021) in march this year. I've been using it fine without issues, but today, after just leaving my room and coming back, the tablet's display only shows static. If I turn it off and on, it will show a normal picture for a few seconds, then it will appear fuzzy and then go to static again.

My graphics card is an NVIDIA GTX 1060.

Things I have tried:

  • reinstalling drivers
  • restarting my computer
  • unplugging and replugging the cables, blowing air into them, and trying a different HDMI port
  • updating windows and graphics card drivers
The buttons on the tablet still work, windows and the huion control panel detect the tablet, and the pen still works (I can use it like a screenless tablet if I tell the huion control panel to use a different monitor)

What is wrong with it and how can I fix it, if possible? I can't use it to draw like this.

mp4
(2.56 MB)
mp4
(3.38 MB)
  • Hi eggpants no context, thank you for providing all the necessary information. Based on the videos you've provided, it is possible that either your cable or tablet is defective. I will convert your post into a ticket so we can assist you further. 


    Best Regards,

    HUION Customer Support

  • Thanks for converting it to a ticket, but twice now the ticket's status has changed to "awaiting your reply" but I don't see anything to reply to. What's going on?

  • Hi Pyritie, sorry for the confusion. It seems that our system didn't make our replies public. We will update it so you can reply to it.


    Best Regards,

    HUION Customer Support

  • I can see it now, thank you!

  • Hi Pyritie, glad to know that! We will further assist you through your ticket then. Thanks as well.


    Best Regards,

    HUION Customer Support

ログイン コメント投稿のため