kamvas pro 16 display problem
Hi,
I just bought this tablet from amazon and just installed it. I believe everything is okay except the display screen. my computer recognizes the tablet and the pen (I can use the pen as the mouse to drag) and the touch slider works on my moniter. the only problem is that the display screen is black and says no signal. with antivirus off, I tried uninstalling and reinstalling the program, restarting my computer, went into the black screen/no service thread, unplugging and replugging the cords. nothing worked. the power button stays red and i did try to reset the display with the osd function thing and still black screen.
please help
it's a Kamvas pro 16 GT-156
serial number: B3DB9SH01294
Hi emily thao, thank you for purchasing our product. May you please try the applicable steps you haven't done yet from this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal.
Best Regards,
HUION Customer Support