Huion Tablet lights keeps blinking

M

Mint Blast

がトピックを開始しました 2年を超える前

Hi, I recently bought the H320M and I've been using it now for weeks.

In my recent use, my tablet starts flickering its light multiple times and my computer cannot detect the tablet. I have installed different types of drivers to see if they work but all of the drivers read it as disconnected.

Before I started using the tablet, I updated my antivirus software and got a premium trial after its update. I don't know if this might be the case but I really need help. Thanks.

My system:

HP Laptop 14-cm0xxx

Huion Tablet H320M

O

Orliza Amodia
はこう言いました： 2年を超える前
Hi Mint Blast, kindly try the steps in this article that may help resolve your issue: What To Do When Huion Driver Shows Device Disconnected?

If your issue is not resolved, please send the following to service@huion.com so we can assist you better:
1. Serial number (found at the back of your tablet, right after S/N)
2. Order number
3. Your computer operating system and version
4. Version of the tablet driver currently installed on your computer
5. Link to a video of your tablet's issue. Please capture the driver and the tablet's light. On the video, please try using the tablet on your drawing program so we can check if it works or not. You can send the video through WeTransfer or upload it to Dropbox or Google Drive and just share the link with us. Please remove the restrictions on the video as well so anyone can access it.
Best Regards,
HUION Customer Support
M

Mint Blast
はこう言いました： 2年を超える前

Hello, I have sent the steps you've instructed me. I'm also going back to the shop to see if they can find the problem with it. I think it has to deal with the tablet itself.

Thanks
O

Orliza Amodia
はこう言いました： 2年を超える前

Hi Mint Blast, duly noted. We've sent a reply to your email as well. Just let us know if you need further assistance.

Best Regards,
HUION Customer Support
A

Ada González
はこう言いました： 7か月前

i also have this problem as well, did you find a solution for it ?
M

Mint Blast
はこう言いました： 7か月前

Hi Ada,

I've returned it to the shop years ago and I never got a word from it but my guess it was a defect since I bought it recently at that time and after weeks of using it started to malfunction.

Before going to the shop/retailed seller, download the drivers first and to the most updated ones and I would suggest emailing the official Huion team with the list of instructions provided in the chats above.

Since I got it recently (at that time), I got a warranty when I first bought it from the shop and tried fixes such as updating the drivers and troubleshooting the problem. If there's no good, send it back to the shop/seller if you've got the warranty for it.

Best of luck to you,

Mint
O

Orliza Amodia
はこう言いました： 7か月前

Hi Ada, there are several possible causes if this issue; a defective USB-A port on your computer, cable, or tablet, or other software-related issue. We have replied to your ticket with some troubleshooting steps so we can eliminate the possible causes. We will further assist you through your ticket since we may need to test your tablet further. Thank you for your understanding.

Hi Mint Blast, I'm sorry that you have to return your tablet. I hope your experience will not hinder you from purchasing our products in the future. We have wide variety of models that would suit your needs.

Best Regards,
HUION Customer Support

ログインまたは登録　コメント投稿のため