huion kamvas gt-191

Daniel Ramos

がトピックを開始しました 2年を超える前

Hi, umm my tablet has been acting strange. when I connected the cable to my new mac book, the screen turned to a pink color and it won't go away. I've tried disconnecting the cable and reconnecting it. shutting down the tablet and turning it on again, and I've even messed with the setting. I have no idea what to make of this

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Orliza Amodia
はこう言いました： 2年を超える前
Hi Daniel Ramos, have you adjusted the display settings in both your tablet and your computer? Kindly try the following steps:
1. Use a different HDMI cable and check whether the screen display goes back to normal.
2. If you are using an adapter, please try using a different one.
3. If you have access to another computer, please try connecting your tablet to another one and see if you still have a pink colored display.
4. Try connecting a different display monitor to your MacBook and check whether it display a pink color as well.
If the tablet displays pink no matter which computer, HDMI cable or adapter is used, then your tablet's screen is defective. But, if it works fine in another computer and a different monitor also display pink when connected to your MacBook, then the issue is caused by either your MacBook's port or an internal part.

Best Regards,
HUION Customer Support

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