Pen stuck in task bar (Windows 10, Huion 221 Pro)

Avilyd

がトピックを開始しました 3年近く前

Hi My pen is getting stuck in the taskbar on the bottom of the screen. Pen is fully charged. Tried restarting my computer, switching Windows Ink off, charging my pens and plugging/unplugging the different ports. No use. Hope anyone can help.

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Orliza Amodia
はこう言いました： 3年近く前
Hi Avilyd, kindly uninstall your driver, unplug your tablet, then plug it back in. Then test if you still experience the same issue even without the driver. If you don't, then the issue was caused by the driver so you can just reinstall the driver. When installing the driver, please make sure that your tablet is not connected to your computer, your antivirus is turned off, and all your drawing programs are closed.

On the other hand, if you still have the same issue even without the driver, it is possible that your issue is caused by the pen itself. Kindly send an email to service@huion.com so we can further test your pen's performance using our software and provide the following:
- Serial number (found at the back of your tablet, right after S/N)
- Order number
- Version of the tablet driver you've installed
- Your computer's operating system
- A link to your video that captures your issue. Please make sure that we can clearly see your pen and your screen. You can send the video through WeTransfer or upload it to Dropbox or Google Drive. If you upload it, please make sure to remove the restriction so anyone who has the link can access it.
- Please add a note regarding the steps you've done so far
Best Regards,
HUION Customer Support

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