My order No. 500 831 954 097 2217

Good day! My order No. 500 831 954 097 2217 I issued it on 01/27/2020 I issued it with expedited delivery across Russia. (3 days) You wrote to me that you had problems with the number of orders. Now I see that you have again available to order goods with expedited delivery and the number of units of goods is more than 200. But unfortunately you do not reply to my messages and do not send the order. I want to understand what is the problem?