please help

I cant seem to get my table the i got last year to work i have it plugged in to my computer and the thing in the left corner did not trun green and then i changed the battler and it still didnt work i dont know what to do can you help?

  • Hi Bobbi Gilbert, kindly provide the following information so we will have a better idea on what caused your problem:

    1. Tablet model
    2. Your computer operating system and version
    3. Version of the tablet driver, if you installed one
    4. A video that clearly captures your issue. 


    You can try the following steps that may help resolve your issue or help determine the cause, at least:

    • Try to unplug your tablet from your computer and reconnect the cables securely.
    • Reinstall the tablet driver and make sure that you have the latest driver version.
    • Try using your tablet without the driver.
    • Try connecting your tablet to a different computer.
    • If you have a spare cable, please try using a different cable.


    Best Regards,

    HUION Customer Support

  • I can open the app but i cant see my pictures i drawed, i see the title but when i Cricket on it, it geht's black and the kt Kicks me out
  • It looks like this and when it got black, it kicks me out
  • Hi Cooldesi1267, please try these steps:

    • Update your Huion Sketch app.
    • Go to your phone's app settings, open Huion Sketch's settings, click on "Storage" and clear your cache. 
    • Restart your phone and open the app again. 
    • Reinstall the app.


    Best Regards,

    HUION Customer Support

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