解決済み
Not working on MacOS Big Sur
Driver stopped working on MacOS Big Sur. The update is out now for recent macs.
The Driver will always say it's disconnected no matter if the tablet service is restarted or the latest driver is re-installed.
It's not my tablet because it works as expected on Windows.
Hi Ariel Iglesias, I understand your frustrations and I will help you find out what went wrong. May I know which driver version have you installed? Does the tablet driver you've installed show "Device disconnected"? Are you using the original USB-C to USB-A cable that came with the tablet and connected your tablet through a USB-A to USB-C adapter? I believe your MacBook Pro 2016 does not have any USB-A ports so you may need to check whether your adapter is working fine. Please do let us know more details about your connection issues so we can assist you better.
Best Regards,
HUION Customer Support
I tried with Driver_15.4.8.172, as wel as with Driver_14.6.0.210128 and Driver_14.4.5.200611. None of them work. I am using the cable and the adapted bundled with the H1161 device. I tried with another adapter that I have and that I can confirm that works, and the H1161 device is still shown as Disconnected in the Mac.
Thanks and regards,
Ariel
Hi Ariel Iglesias, thank you for your reply. May you please send the following to service@huion.com so we can test your tablet further using our QC software:
Best Regards,
HUION Customer Support
1. A9T58SH01850
2. Not sure what that is. I bought the product from a local reseller in Argentina
3. MacOS Big Sur 11.5
4. Driver_15.4.8.172, as well as with Driver_14.6.0.210128 and Driver_14.4.5.200611.
5. What is the purpose of a video for something that I already mentioned?
I am very disappointed with the product, and it's in a drawer since I bought it and evidenced that it doesn't work. It was a waste of money. My apologies about having to say it that way, but I regret having bough it.
Thanks and regards,
Ariel
macOS Big Sur 11.5.1
Inspiroy H1161
Driver_15.4.8.172, as well as with Driver_14.6.0.210128 and Driver_14.4.5.200611.
Pen intermittent connection.
When pen stop working every time I lift up the pen for more den 3 seconds to type, I've to tilt the pen angle to about 45 degree angle to activate it(works all the time), another way is to press on the pen buttons to activate it but doesn't work all the time.
I should be able to use the pen from 60-90 degree angle.
I've yet to purchase another Pen to identify if it is a faulty Pen.(reluctant to buy another pen).
Might be a Driver issue.
Please help to resolve!
Regards
Isaac
Hi Ariel Iglesias, thank you for your reply. We will assist you further through your ticket.
Hi Isaac Aloysius, kindly send the necessary information to service@huion.com so we can assist you further. We may have to test your tablet further using our QC software.
Best Regards,
HUION Customer Support
I'm having the same problem. Kamvas Pro 24 works fine on Windows, but on my Macbook pro 13 M1 with BigSur it says the tablet is disconnected.
I tried all drivers, all different USB cables and adaptors, etc etc. The problem is not the connection, it's the driver. I contacted Huion support and they just keep asking me to check the cables.
Any updates on the driver?
Hi Carlos Bernardo, may you please check your Macbook Pro 13's USB information by following the steps below:
Please refer to the attached video and let me know so we would in turn know how to proceed.
Best Regards,
HUION Customer Support
My Huion Pro 16 4k does not show up under USB 2.1. It wasn't working either with the Huion app, but I switched to a different USB-C port on my Macbook Pro 16 and it started working fine.
It's still not showing up under USB 2.1 in system information, though. It is showing up under USB 3.1 Bus as Huion Tablet.
To get your tablet working on M1 Macs, you will need to downgrade the driver to v14.6.0.210128
If I used v15 - the tablet appears to connect via the USB 3.1 hub but when I installed v14, it appears to connect via USB 2.0.
Downgrading the driver may work for you. I was tearing my hair out because I couldn't use the tablet on M1 Macs whereas it works fine on my old Intel based MacBook Pro.
Hello, I have a MacOs Big Sur and the new drivers stopped working for me for the Kamvas Pro 13, the pen does not calibrate well. I remember that it used to work for me with version 14 of the driver, but with the new updates it has stopped working. However, it does work for windows, but I need to use it on my macbook now. What can I do?
Hi Sol Jover Soto, I'm sorry about your issues with our Mac driver. May I know the driver version you are referring to? We have recently released a new driver version for Mac, v15.6.5.50. You can try installing the one for Kamvas Pro 13 (2.5K) from this link: Huion Drivers and Manuals. Please choose the following options:
Please ensure to properly uninstall the driver currently installed on your computer before installing the new one. Here are some helpful links:
Best Regards,
HUION Customer Support