My huion tablet won't turn on or light up

My huion 420 won't even turn on but it shows "Device is connected" so I don't understand what's happening

Thank you for the help.

1人 がこの問題を有しています
  • Hi Mireille Turcotte, since the driver could not detect your tablet to be connected, please try the steps found in this article: What To Do When Huion Driver Shows Device Disconnected?. If your issue is not resolved after following the steps in the article, please send the following to for further assistance:

    • Serial number (found at the back of your tablet, right after S/N)
    • Order number
    • Link where you purchased your tablet
    • Your computer operating system and version
    • Version of the tablet driver you've installed
    • Answers to the following questions:
      • Does your pen indicator light turn on when you touch your pen on your tablet's surface?
      • Does your tablet's light turn on or glow brighter when you press your tablet buttons?

    NOTE: Please make sure that you do not connect both the USB cable and the wireless receiver to your computer at the same time. Otherwise, these 2 connection methods will conflict each other and cause issues. This holds true to all models that have both the wired and wireless connection features.

    Best Regards,

    HUION Customer Support

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