My huion tablet won't turn on or light up

My huion 420 won't even turn on but it shows "Device is connected" so I don't understand what's happening

Thank you for the help.


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  • Hi Aulin Ling, when you say your 420 tablet won't turn on, do you mean that the mouse cursor won't move when you use your pen? Since your driver is detecting your tablet as connected, it is possible that the issue is with your pen. You can refer to these videos that may help resolve your issue:


    Best Regards,

    HUION Customer Support


    1人 これを「好き」
  • my hw1040 tablet isn't turning on

  • Hi Ren Monet, I'm sorry but we don't seem to have an HW1040 model. We do have WH1409 that comes in 3 versions; the WH1409 (2048), WH1409 (8192) and WH1409 V2. Is this the model you are referring to? If it is, which version do you have and have you tried using the USB cable instead of the wireless receiver? 


    Best Regards,

    HUION Customer Support

  • my tablet wont turn on either. i use the WH1409 and it suddenly stopped working. usb cable doesn't even make it turn on. wtf?

  • I ordered Huion Kamvas 13 last December 25, 2020, from Lazada Philippines. It was working fine for a week and then it suddenly won't turn on. I plugged all the cables properly but it doesn't work at all. The red light in the power button is also not showing. Can you help me with this? I emailed the support team but I haven't heard from them. I am worried that my money will just go to waste.


    I also saw a video regarding this issue, and we're having the same problem. https://www.youtube.com/watch?v=kByIOEGNEwY&list=LL&index=1

  • Hi Karina Sims, kindly try using a USB different cable and check if it works. Also make sure that your computer's USB port is functioning well. If you have access to another computer, please try using it on a different computer. Please reply to your ticket and provide the requested information so we can help you further. Thank you!


    Hi Franchesca Del Mundo, we will reply to your ticket as soon as possible. We apologize for the delay due to our high ticket volume.



    Best Regards,

    HUION Customer Support

  • My Huion H320M is not turning on when I plug it in and it is not sensing the pen.

    Any idea why?

  • Hi Jacob Fonseca, kindly answer the following questions: 

    1. Does the tablet driver detect whether the device is connected? 
    2. Does the tablet's light turn on when you press the tablet buttons?
    3. Does the tablet's light turn on when you tap the pen on the tablet's surface?


    Kindly try the following steps:

    • Plug your tablet to a different USB port on your computer
    • Try using a different USB cable if you have a spare one
    • Try connecting your tablet to another computer, if you have access to another unit, and check if it works


    Best Regards,

    HUION Customer Support

  • I dropped my H640p with cable attach yesterday and the window said it can't recognize the usb or isn't functioning properly. I tried different cables but it's still the same. 
    Any possibilities that my tablet is broken or my cable is broken or maybe both? 

  • Hi Sakura Phang, I'm sorry to know that you dropped your H640P tablet. When you connect your tablet to your computer, does the tablet driver show "Device connected"? Does the tablet's light turn on when you press the buttons or tap the pen on the tablet's surface?


    If the tablet driver do not recognize your tablet as connected even with different cables, I'm afraid your tablet is broken. Unfortunately, dropping the tablet is not covered by the warranty since it is caused by human error. 


    You can visit our official store for a wide variety of models to choose from: https://store.huion.com/.


    Best Regards,

    HUION Customer Support

  • My Tablet Model GT -156 HD stays with a black screen and the on button won't turn green when clicked. It says my device is connected and my pen works despite it helping up against the left side of my screen. What Should I Do?

  • My new huion tablet worked fine when plugged in for a couple weeks. Today when I connected it to my computer the computer says it is connected, if I push the power button on the tablet it will show an image on the screen that says, "no signal" and then goes to sleep. After going into sleep the light around the button stays red. I have tried to unplug it and turn it off etc, but haven't gotten it to stay "awake" and mirror my screen. 


  • Hi Snifty, have you tried the steps found in this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal? Kindly try doing so if you haven't.


    Hi Belanna Blackburn, if your cable connections are all correct, please check whether your computer's HDMI port is working fine by connecting a different display screen. If it works, try testing your tablet on a different computer if you have access to another unit. If the tablet still shows "no signal", it is mostly likely that your cable is broken. Kindly send an email to service@huion.com for cable replacement if you are still covered by our warranty. Please make sure to provide the following information:

    • Serial number (found at the back of your tablet, right after S/N)
    • Order number
    • A link to your video that captures your cable connections and the no signal issue


    Best Regards,

    HUION Customer Support

  • I have a WH1409 V2, it worked completely fine before i put it away for a week and a half since i was working. Now today i try to use it and it wont light up, even if i connect it directly to my computer or wall, computer doesn’t recognize it. I put it away in my desk drawer where the was only a few papers with it so i don’t know how this could’ve happened.
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