Huion New 1060 plus Pen doesn´t work without cable
At the HUION OFFICIAL STORE placed in ALIEXPRESS, I bought a Huion New 1060 plus. after several months after i paid for it, I just received it and unboxed last week. I found that the pen only works if plugged into a charger or connected to the USB! I have tried everything recomended on yor troubleshooting page, but the pen still works only when connected.
I wrote at AliExpress and wrote to firstname.lastname@example.org sending the Product Serial Number, the Link where you purchased your tablet and a video showing the problem clearly.
The only answer i´ve received from email@example.com is that "we could not locate your order in our system".
What do you suggest me to do?