解決済み
Проблемы с пером
Когда рисуешь иногда получается так что убирая стилус от экрана на небольшое расстояние (так что бы стилус всё ещё управлял курсором по экрану) стилус продолжает рисовать (тоесть я убираю стилус с экрана и провожу по воздуху около монитора а стилус всё ещё рисует хотя стилус не прикоснается к экрану)
Пожалуйста помогите, что мне сделать что бы это исправить?
Это ошибка самого планшета, драйверов или стилуса?
Прикрепил файл: красное - это я нарисовал; зелёное - это уже перо не касается планшета примерно 1 см от экрана перо(стилус) само нарисовал
When I draw sometimes it turns out that removing the stylus from the screen at a small distance (so that the stylus was still running cursor on the screen), the stylus continues to paint (ie I removed the stylus from the screen and am in the air next to the monitor and the stylus still draws though the stylus is not prikosnutsya to the screen)
Please help me what to do that would fix this?
This is a bug in the tablet driver or stylus?
Attached file: red - I drew it; green - this is the pen for the tablet about 1 cm from the screen with the pen(stylus) itself drew
Huion kamvas pro 20 (2019)
(397 KB)
Hi Егор Дальнев, thank you for the details and for the picture. This is what we call the "pen hovering issue". Kindly try the following steps that my help resolve your issue:
If the above-mentioned steps don't work, you haven't dropped your pen and if you are still within the warranty period, please send the following information to service@huion.com:
Best Regards,
HUION Customer Support
Здравствуйте, в одной точке экрана и никуда не двигается перо. В левом верхнем углу постоянно.
Hello, at one point on the screen and the pen is not moving anywhere. In the upper left corner constantly.
Hi София, I'm sorry to hear that you are experiencing problems with the tablet. May I know what mode of your tablet is. Does the issue occur when the driver is installed or uninstalled. If it happens with the driver installed, please inform the version of the driver. It would be much appreciated if you could take a video that can show the problem clearly (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). You can use your phone in taking the video provided that we can clearly see both your screen and your pen.
Best Regards,
HUION Customer Support
Hello, I'm drawing on a kamvas pro 12 tablet. But I constantly have problems when I try to draw a small line, then it reads it for a click. is it possible to fix it and where can it be done?
Hi user, I'm sorry to hear that you are experiencing problems with the tablet. Mya I clarify with you if the issue occur when the driver is installed or uninstalled. If it only happens with the driver installed, please inform the version of the driver. Does the issue occur in the specific programmes or in all programmes. It would be much appreciated if you could take a video that can show the problem clearly (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). You can use your phone in taking the video provided that we can clearly see both your screen and your pen.
Best Regards,
HUION Customer Support
Hello!
Recently I've stumbled upon a problem with my pencil (I have a HUION Kamvas pro 16 Premium). Everything was fine until recently it started moving things even when its not pressed on the tablet. I've attached a
photo exemple of how it works. Is there any solution to this?I feel like I'll probably need to buy a new pen, but I hope there would be a solution to my problem.
Hi Анастасия Гертрудовна, We are sorry for our delays response due to our recent Chinese New Year Holiday. Base on your description, it probably has hovering issue the the pen. Please kindly refer to this article: Hovering Issue with Huion Digital Pen
Best Regards,
HUION Customer Support