解決済み

Pen not working

My GT-156 V2 art pen has suddenly stopped working. I looked up multiple answers, but none of them worked. A few days ago is when it started. I don't have a battery-powered one, and the charging one is the problem. I've tried restarting everything, charging the pen again for multiple days, and even uninstalling and reinstalling the driver. The driver says everything is connected but the pen won't take over my cursor. 

  • Hi  Eggie Arts, we think there is something wrong with the pen. We created a ticket for you and sent you a our software to further test your tablet's performance. Please reply to us in the ticket and provide the product information so we can help resolve your issue. 


    Best regards, 

    HUION Customer Support

  • Hello again,  and sorry for the late response. 


    The pen indicator doesn't turn on when using the pen, it hasn't been for a while but the pen usually still works. The pen has been charging for the past two days and still isn't working, I tried leaving it on the cable to draw but nothing different happened. I have the driver installed and even uninstalled and reinstalled it but nothing happened. I've provided a video of me trying to work the cursor on my digital art pad, but alas, nothing happens. 

    MOV
    (11.2 MB)
  • Hi  Eggie Arts, we are very sorry to know you encountered issues with your pen. To troubleshoot, please provide the information below so we can help you further:
    1) Does the pen indicator light turn on when the pen is charging?
    2) Can the pen move the cursor or draw after being fully charged or when being connected to the charging cable?
    3) Does the pen work with or without a driver installed?
    4) Please provide a video that shows the issue clearly. You can upload it to Dropbox or Google Drive and make sure to remove the restriction so anyone who has the link can video it.

    Once we know more about the issue, we will creat a ticket for you so we can look into this.

    Best regards, 

    HUION Customer Suppor


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