[H610PROv2] My pen has been teleporting and stuttering at random
Hello, I got this drawing pad for Christmas last year and I've noticed this odd bug or something with the pen that happens at certain intervals. It's been bugging me a lot lately and It's making drawing take longer than it should. This thing can happen when I'm hovering OR when I'm actually drawing. Usually, it will move or "teleport" to the top left corner of my screen, or somewhere in that general direction. I don't remember any instances of the cursor moving to the right side. t only seems to move to the left. Another problem would be random frame drops or lags. Which is bearable. But this teleporting thing is not.
Here is a video showing what it's like to draw with this problem
I have the driver or whatever it's called installed. The only difference in settings I have is that it's in mouse mode so I don't get those dumb circles. The driver version number is 14.8.90.1126 I've checked my program and know for a fact its not the drawing program I use. it has done this with google.
Hi DaveyTheDuck, I'm sorry to know about the issue you are experiencing. Most often than not, this is caused by a defective pen. I will create a ticket for you so I can further assist you through the ticket. We just need to do one more test to be certain that it is a pen problem.
Best Regards,
HUION Customer Support
I have the exact same issue. Its near impossible to do anything because it happens every 5 seconds and closes the program or minimizes it.
Hi Foxina, have you installed the tablet driver and does it show "Device connected"? Kindly try the following steps if you haven't:
If the steps above do not resolve your issue, please send an email to service@huion.com with the following information:
Best Regards,
HUION Customer Support
I have the same problem with my tablet. Just starting to try it with Photoshop and can´t even do something in the software.
Hi Ernesto López, do you experience the same issue with other software as well? Have you installed the tablet driver? And does the tablet driver show "Device connected"?
Kindly try the following steps so we will know the root cause of your issue:
If the above-mentioned steps do not resolve your issue, please reply to your ticket through email so we can test your tablet's performance further.
Best Regards,
HUION Customer Support
Hi Amiel Topsey, May I know what the drawing software you used? Does it happen only in this drawing software or all programs? Have you installed the tablet driver? And does the tablet driver show "Device connected"?
Please kindly provide us with the SN number(on the back of the unit) so that we could confirm your tablet model. Actually we do not have HS610 pro model.
Kindly try the following steps so we will know the root cause of your issue:
If the above-mentioned steps do not resolve your issue, please reply to your ticket through email so we can test your tablet's performance further.
Best Regards,
HUION Customer Support
I'm having a similar problem as this with the same model tablet. My pen works fine some of the time but after some use the tablet only detects the pen intermittently. I can be pressing against the tablet with the tip and nothing happens, no green light either. I suspect it is the pen as if I tap it against my desk it works perfectly for about a minute then does the same thing again. I'm on the latest firmware but not the latest driver, as the newest driver has an issue which causes other programs to crash. Do I need to buy a new pen?
Hi Woogoo W, May you uninstall the driver to check if the pen can work properly. Please inform what is the operating system of your computer.
Best Regards,
HUION Customer Support
It's windows 10. I updated the driver and it did not fix the problem. Though it seems the developers reverted the GUI change that caused programs to crash so that part is fixed. The tablet still has a really hard time detecting the pen.
Hi Woogoo W, May I know what version of your driver is? is it Driver_15.5.2.418? Does it still happen without the driver installed?
Best Regards,
HUION Customer Support
Hi I have the same issue, I purchase my tablet in 2018 and at 2020 or 2021 I stopped using the tablet because of the problem that maybe my tablet is not reading my pen properly. my tablet is H640p, until now I'm trying to fix it. there is still no progress of me fixing this.
I don't know what to do anymore
what should I do?
Hi Aie Toledo, May I know what version of your driver is? If the operating system of your computer is windows, please try to install the latest driver, Driver_15.5.3.444, to see if the pen will work. Does it still not work without the driver installed?
Best Regards,
HUION Customer Support
Hi, i have the exact same problem whit my H320M tablet, I have the tablet since september and was´snt problem until today, i has tested in another port, computer and cable but the problem persist. What can i do?