Pen stops working after 10 seconds of no use
So having bought my daughter a fantastic new computer and kanvas16, followed all instructions,everything connected the way it should be,correct driver etc. My issue is that after 10 seconds of the pen not being used,it fails to recognise it after,I have tried all the fixes etc nothing changes it. Swap usb into different port works fine until you stop drawing again for 10 seconds. So frustrating. I have seen a lot of posts regarding this issue on this and other forums,I am a technophobe and trying to get this to work for my daughter whilst in lockdown before we both go crazy,please help!
Hi Ross Redgrave, does your tablet driver show "Device connected"? When the pen stops working, does the tablet driver still show as "Device connected"? Aside from answering my questions, kindly provide the information below so we will know how to proceed:
Best Regards,
HUION Customer Support
1人 これを「好き」
1人 これを「好き」
Hi Ross Redgrave, it may be possible that your pen or the 3-in-1 cable may be defective. Since you have created a ticket, I will send the last troubleshooting steps in the ticket and we will continue to resolve your issue from there.
Best Regards,
HUION Customer Support.
1人 これを「好き」
Disculpe tengo exactamente el mismo poblema, como lo arreglo???, o la unica solucion es pedir el rembolso????
Hola Harhael Alor Robles, según tu boleto, tu pluma ya no funciona, ¿es correcto? ¿El controlador de la tableta muestra "Dispositivo conectado" incluso si el lápiz ya no se detecta? Intenta amablemente lo siguiente:
Atentamente,
Atención al cliente de HUION
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Hi Harhael Alor Robles, based on your ticket, your pen no longer works, is that correct? Does the tablet driver show "Device connected" even if the pen is no longer detected? Kindly try the following:
Best Regards,
HUION Customer Support
1人 これを「好き」
Hola Harhael Alor Robles, me alegra que haya funcionado ahora. Como funciona sin el controlador, el problema es causado por el controlador. Intente reinstalar el controlador más reciente para su tableta que puede descargar desde este enlace: Controladores de tableta Huion. Al instalar el controlador, asegúrese de que su tableta no esté conectada a la computadora, su antivirus esté apagado y todos sus programas de dibujo estén cerrados. Luego, siga las instrucciones que se encuentran en estos artículos:
Atentamente,
Atención al cliente de HUION
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Hi Harhael Alor Robles, I'm glad that it worked now. Since it works without the driver, then the issue is caused by the driver. Please try to reinstall the latest driver for your tablet which you can download from this link: Huion Tablet Drivers. When installing the driver, please make sure that your tablet is not connected to the computer, your antivirus is turned off and all your drawing programs are closed. Then following the instructions found in these articles:
Best Regards,
HUION Customer Support