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Device Disconnected

Hi there

We brought a Huion GT220 V2 for my son for last Christmas and its 29th March and we have still not managed to get it set up correctly!

I have just brought a new computer as my previous laptop was very old and I thought that this might just be stopping me from setting up correctly - however, I still cannot get the Device Connected message and I just don't know what I am doing wrong???

Can anyone please help me!

With many thanks, Andria


2人 がこの質問を有しています
  • hi i am trying to get my 'new1060 plus' to work with windows 10. i tried using the newest driver (14.8.90) and it installed fine but says its disconnected. i tried uninstalling that and using an older driver (12.4.2) and it STILL will not work. I do not have an antivirus running at the same time, the light turns on when i touch the buttons on the tablet and when i touch the pen to the surface of the tablet as well yet it still says device disconnected. I have also tried multiple usb cords and plugging it into a different laptop to no avail. I also made sure to reboot after installation. I am running windows 10. The serial number for my tablet is 6CT18SH03324

  • Hi Taylor, kindly install driver version 12.4.2. Version 14 and 15 drivers are not compatible with your tablet. But if this still do not work, kindly send an email to service@huion.com so we can test your tablet further using our QC software.


    Best Regards,

    HUION Customer Support

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