解決済み

My short keys won't work

mini bear

がトピックを開始しました 3年を超える前

This has never happened before and i'm freaking out i don't know what to do it won't work on any art program so it can't be the program it has to be the tablet itself. I even reset the laptop multiple times but it's hasn't helped.

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Beatriz Carmena
はこう言いました： 3年を超える前

Same for me, my gosh. I updated the driver, but it's still not working.
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Orliza Amodia
はこう言いました： 3年を超える前
Hi mini bear and Beatriz Carmena, when your press keys or shortcut keys don't work, please try to check if your tablet driver is showing as "Device connected". If it shows as disconnected, please try the steps provided from this article: What To Do When Huion Driver Shows Device Disconnected?. On the other hand, if it shows connected, please try the steps below:
1. Press the tablet's shortcut keys and check if the tablet's light turn on every time. If it turns on, then it means that the tablet is working fine. If it doesn't, we will have to check on it further.
2. Uninstall the tablet driver, unplug the tablet from your computer and plug it back in. Test if the tablet works without the driver. At this time, it is expected that only the pen works since there's no driver installed. We just need to check if the tablet works fine without the driver.
3. Unplug the tablet from your computer again and reboot your computer. After rebooting, reinstall the tablet driver and make sure that your tablet is not connected to the computer while installing the driver. Also turn off your antivirus and close your drawing programs.
4. After reinstalling, connect the tablet back to your computer and check if the driver shows "Device connected". Then test it again.
If the steps above do not resolve your issue, please send an email to service@huion.com and provide the following information:
- Serial number (S/N) of your tablet which can be found at the back of the unit
- Purchase order number
- Link where you purchased your tablet
- Your computer operating system and the version
- Version of the driver you are using when you first encountered the issue
- A video that clearly shows your issue. You can just use your phone in taking the video provided that it captures your issue clearly. If the video file is more than 20MB, you can send it through WeTransfer or upload it to Dropbox or Google Drive. If it's the latter, please make sure you remove the restrictions so anyone who has the link will be able to view it.
Best Regards,
HUION Customer Support
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Beatriz Carmena
はこう言いました： 3年を超える前

Ooookey! I found my problem. The keys were locked !!
Thank you for the help!
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Orliza Amodia
はこう言いました： 3年を超える前

Hi Beatriz Carmena, I'm glad that you've figured out what caused your problem. May we know what you meant by your keys being locked? May I know what model you have?

Best Regards,
HUION Customer Support
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Beatriz Carmena
はこう言いました： 3年を超える前

The model is H640P and it has a switch in one corner to lock the keys. Well, I guess is just for that, because when I unlocked it, intermediately the short keys started working.
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Orliza Amodia
はこう言いました： 3年を超える前

Hi Beatriz Carmena, yes, the H640P has the switch to lock and unlock the press keys at the upper right hand side. This is the same with the H950P, Q11K and Q11K v2 models. Thank you for sharing.

Best Regards,
HUION Customer Support
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Being Adam
はこう言いました： 2年を超える前

hi my name is Adam I'm an animator on youtube I recently got a huion kamves 13 and f1 to f12 does now work for some reason pls help
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Orliza Amodia
はこう言いました： 2年を超える前
Hi Being Adam, may you please provide the following so we can check on this further:
- Your computer operating system
- Version of the tablet driver you installed on your computer
- Your drawing program/s and version/s
Have you tried reinstalling the driver? Kindly try using a different driver version as well and see if this will resolve your issue.

Best Regards,
HUION Customer Support
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poinemee
はこう言いました：約2年前

Hihi, im experiencing the same problem, except all the troubleshooting steps didn't work :( My press keys are enabled but the light doesn't light up when im pressing the buttons (it's all the buttons, not just one). My tablet model is INSPIROY H950P, my laptop operational system is Windows 10 (v21H1), the driver version is 15.4.1.354. I checked both in Clip Studio Paint and Photoshop, the buttons don't work in both, so it's probably not the program's fault, since the system hot keys (Ctrl+Z, for instance) worked just fine. Please help and thank you :(
Pen and pen buttons work just as they supposed to work

1人これを「好き」
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Анастасия Гертрудовна
はこう言いました：約2年前

Hi! I have this problem with short keys on my Huion kamvas pro 16 Premium
After installing the drivers, everything is working, but whenever I turn off my computer or set it to reboot the short keys stop working and the only solution is to reinstall the drivers and set everything from the beginning
Even the buttons on the pen won't work
Is there any chance you can help me with this?
I apologize for the grammar mistakes I've made - English is not my native language
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Orliza Amodia
はこう言いました：約2年前

Hi poinemee, kindly check if you have locked or turned off the tablet's press keys by checking the side of the tablet as seen below:

Best Regards,
HUION Customer Support
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Orliza Amodia
はこう言いました：約2年前

Hi Анастасия Гертрудовна, what driver version are you using and what is your computer's operating system? There are 3 possible causes of your issue; firstly, the driver installation may have been affected by your antivirus so you need to make sure that it is turned off when you install the driver, and secondly, your computer may have been set to disallow adding of desktop icons. Kindly make sure that icons can be added to your desktop since it is one of our driver's default settings. Thirdly, please use an Administrator account with our driver so the necessary permissions are granted.
Please make sure that your tablet is not connected to your computer and all your drawing programs are closed while installing the driver as well.

Best Regards,
HUION Customer Support
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Celestia Forbes
はこう言いました： 4か月前

Hi, I have an Inspriroy Keydial KD200, and my shortcut keys stopped working after Clip Studio Paint was updated recently. Is there something wrong with my drivers, or should I take this to their support?
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Orliza Amodia
はこう言いました： 4か月前
Hi Celestia, since the issue happened after updating your Clip Studio Paint, kindly try uninstalling and reinstalling your tablet driver and check if it will resolve your issue. Sometimes, an update could cause some drivers to be corrupted so reinstalling them will resolve the issue. If you're using a Windows computer, after reinstalling the tablet driver, please go to "Settings > General > click the "Administrative privileges" button if you see it.
Please let me know if reinstalling the driver doesn't resolve your issue and provide the following so we can look into this further:
1. The tablet driver version you installed.
2. Your KD200's firmware version - you can find it in the driver. Go to Settings > Device tab.
3. Your Clip Studio Paint version
4. Your computer operating system and its version
5. Are your shortcut keys also not working on other drawing software or is it only on CSP?
6. Does your tablet driver detect your device, or does it show "Device disconnected"?
Best Regards,
HUION Customer Support

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