Photoshop crashes on pen tilt using huion kamvas pro 16
At first I contacted huion support as the drivers stopped working after a period of time or even days and I had to reinstall every godamn time to get it working (ticket #39555 ). They suggested me to use PsUserconfig.txt and at first I was surprised how smooth the drawing experience became and later when ever I used pen tilt Ps started having crashes. I reiterated my problem and I haven't got any reply yet. If anyone knows any work around or a fix please let me know I need it urgent for an illustration.
Here is the link of the in video bug : https://drive.google.com/file/d/19JWSgzv4zHbE1bqebgKtCq-d7Y9XcZNp/view?usp=sharinghttps://drive.google.com/file/d/19JWSgzv4zHbE1bqebgKtCq-d7Y9XcZNp/view?usp=sharinghttps://drive.google.com/file/d/19JWSgzv4zHbE1bqebgKtCq-d7Y9XcZNp/view?usp=sharing
List of things I tried :
1.Disabling the windows ink in drivers as well as in registry
2.reinstalled photoshop and tried v20 as well as v21
Hi Mayank Ghanti, thank you for posting your issue. I have coordinated with the agent who assisted you on your ticket. As of the moment, we have referred your issue to our technical department and are still waiting for their reply. We will update you as soon as we receive the resolution for your issue. Hoping for your patience and understanding.
Best Regards,
HUION Customer Support
1人 これを「好き」
Hi AHMED Momen, I'm sorry to hear that you are experiencing problems with the tablet. Please kindly provide us with the following information:
1. What is your computer operating system, Mac or Windows
2. The version of driver
3. A video that can show the problem clearly (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). You can use your phone in taking the video provided that we can clearly see both your screen and your pen.
Best Regards,
HUION Customer Support