解決済み

My Huion Kamvas Pro 13 is not giving signal

Olivar Vasconcelos

がトピックを開始しました 4年近く前

I recently received a Huion Kamvas Pro 13 and it was working normally, but a few days ago it started saying that it does not have any signal and then it goes to sleep mode.

I tried using the pen on the huion and it worked but it wasn't showing any image.

By the way, sorry if the english is not the best, but please if anyone knows the answer please tell me. Thank you

O

Orliza Amodia
はこう言いました： 4年近く前
Hi Olivar, thank you for posting your issue with your Kamvas Pro 13. May you please try to do the troubleshooting steps found in this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal. If doing so still does not resolve your concern, your 3-in-1 cable may be defective. Please send the following information to service@huiontablet.com:
1. Product Serial Number (found at the back of your tablet)
2. Purchase Order Number
3. Link where you purchased your tablet
4. A video showing your problem clearly (kindly send it through WeTransfer or upload it to Google Drive and please make sure you grant permission to anyone who has the link).
Best Regards,
HUION Customer Service
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Olivar Vasconcelos
はこう言いました： 3年を超える前

Thank you for the help, I still don't know what happened but I did something that made my huion work normal again
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Alena Khaidukova
はこう言いました： 3年を超える前

Hi Olivar! Can you please say what helped to you? I have the same issue and guess i tried everything to solve it but tablet still doesn't work :c
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Orliza Amodia
はこう言いました： 3年を超える前

Hi Alena Khaidukova, I believe I have replied to your inquiry on another forum post. Anyways, if you've tried the steps I've given to Olivar and still have the same issue, kindly send an email to service@huiontablet.com with the same information as requested above so we can help you further. Thank you.

Best Regards,
HUION Customer Support
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Orliza Amodia
はこう言いました： 3年を超える前

Hi Olivar Vasconcelos, I'm glad your tablet works fine now.

Best Regards,
HUION Customer Support
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Olivar Vasconcelos
はこう言いました： 3年を超える前

Hi Alena, I would love to help you but I don't know what happened, I think I've made something with the pen. You probably have already tried to do this, but restart your computer, this problem was back yesterday and I just restart the computer and it worked

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