解決済み

Huion Tablet Kamvas Pro 16 Display Not Working

Cynthia Lee

がトピックを開始しました 4年近く前

My Huion Tablet Kamvas Pro 16 display is not working. The power button is not lighting on. There is no display showing at all.

I plugged in all the wires, and it is connected to my computer. I installed the driver. The express keys work, except the power button. The pen works.

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Orliza Amodia
はこう言いました： 4年近く前
Hi Cynthia, thank you for reporting your problem with your Kamvas Pro 16. May you please try to do the troubleshooting steps found in this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal. If doing so still does not resolve your concern, your 3-in-1 cable may be defective. Please send the following information to service@huiontablet.com:
1. Product Serial Number (found at the back of your tablet)
2. Purchase Order Number
3. Link where you purchased your tablet
4. A video showing your problem clearly (kindly send it through WeTransfer or upload it to Google Drive and please make sure you grant permission to anyone who has the link).
Best Regards,
HUION Customer Service
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Ahmad Rushdi
はこう言いました： 3年近く前

hello i have the same tablet the cable are okay there is a signal but still the wcreen not working its black please help
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Orliza Amodia
はこう言いました： 3年近く前

Hi Ahmad Rushdi, kindly check my reply to your other post.

Best Regards,
HUION Customer Support

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