解決済み

Pen isn't working on GT-190

Mélanie Laffineur

がトピックを開始しました 4年近く前

Hi, I'm having issues with my Huion GT-190, as it doesn't recognize my pen anymore.I've had it for many years but stopped using it for at least 3, when I was drawing on it years ago it worked fine but 3 days ago when I tried to use it again, the pen didn't work.

At first I was having the "disconnected" issue many had, but I somehow solved it so the tablet has the connected status on the driver, however the pen doesn't work at all.

I tried to switch main monitors on my computer settings as well as the Pen Display tab, I tried to switch USB slots, I installed previous versions of the driver, it didn't help.

The pen is not at fault because at one point it did move, but on my computer's monitor and not tablet; it's when I tried to make it work on the tablet that it stopped working all together.

It is worth noting that when the usb cable is plugged in, the "connected" sound is soon followed by the "disconnected"sound from the computer, though in the Pen Display the tablet is still connected.

Thanks for the help.

O

Orliza Amodia
はこう言いました： 4年近く前
Hi Melanie, thank you for reporting your concern. Kindly uninstall your tablet driver and make sure there are no tablet drivers installed in your computer. Please try the tablet without any driver installed and see if the tablet works. If it works, please reinstall the driver and make sure to unplug your tablet from your computer before reinstalling the driver.

What operating system are you running on? If you're running on MacOS, please follow the instructions on how to install the latest driver from this article: Solution to the Installation Problems under Mac Mojave and Catalina. If you are using Windows, on the other hand, please refer to this article instead: How to Install Huion Drivers on Windows (just follow the instructions for version 14 drivers).

If the tablet still doesn't work without the driver, please send an email to service@huiontablet.com with the following information:
1. Product serial number
2. Operating system used
3. A video that clearly shows your problem
Best Regards,
HUION Customer Support
G

Geoffrey.lee
はこう言いました： 4年近く前

My pen works fine as a mouse but it will not write on screen freehand.
O

Orliza Amodia
はこう言いました： 4年近く前

Hi Geoffrey.lee, thank you for contributing to this topic. Does your tablet show "Device connected"? Does it work without the tablet driver? More details is appreciated so we would know how to proceed.

Best Regards,
HUION Customer Support
S

Steve Thescientist
はこう言いました： 1年を越える前

Yeah I got out my tablet. I’m running OS Monterey. Did everything they said in the pdf. Tried using plugged in, then using different usb, made one single dot on screen….stopped…used other pen…no luck, then uninstalling driver. None worked. I got 6 of these for my employees. Gotta return them because I can’t install and make it work. I was told these were “easy” and my employees said they knew how to use them from school. They had them on PCs not Macs, they can’t figure out how to make them work either. Thousands of dollars on software and computers to be stifled by a pen interface. You show me a video of someone installing and using a gt-190 on a Mac running os Monterey…..I’ll be amazed!
J

Jessica Wen
はこう言いました： 1年を越える前

Hi Steve Thescientist, We would like to clarify with you if you mean that the pen stops moving suddenly when you use it then it can move again a few seconds later? May I know if the driver shows " connected" when you move your pen. Please kindly try to uninstall the driver to check if the pen can work properly. If the pen can work properly without the driver installed, it indicates that the driver is not install properly, there is an article How to Install Huion Driver on MacOS for your reference.

Best Regards,
HUION Customer Support
S

Steve Thescientist
はこう言いました： 1年を越える前

Yes it’s connected, yes the driver installed. I pick up the pen after pressing it to screen it stops working, press it a third time works again, maybe. It’s inconsistent. I’ve tried using it plugged via usb in and it will work perfectly for exactly 5 minutes, and then it stops. No matter what usb I plug it into, 5 minutes, then nothing. I’ve tried uninstalling the driver and using that way and it will tap the screen, but the buttons then don’t work and the cursor is 3 inches from the pen touch point. I’ve followed every help article on your website and for Mac running OS 12.3, no patch seems to function in the basic to allow full use.
J

Jessica Wen
はこう言いました： 1年を越える前
Hi Steve Thescientist, Thank you for your clarification. The buttons not working is normal when you use the pen without the driver installed as the driver controls the pen buttons and the shortcuts on tablet

Kindly follow the steps below:
1. If the tablet driver shows "Device disconnected", uninstall the tablet driver:
2. If, however, the tablet driver detects your tablet as connected, just quit the driver and HuionTabletCore programs by clicking "File" > "New Finder Window" > "Applications" > "Utilities" > "Activity Monitor".
  
  Type "huion" on the search bar at the top right corner, select the HuionTablet driver and HuionTabletCore then click on the "x". On the pop-up window, just click "Quit"
3. Install the Huion TabletQC software which you can download from this link: Huion TabletQC Test (Mac).
4. When you open the TabletQC software, check if the parameters on the left-hand side. If you don't see the parameters, please unplug and plug your tablet back in until the parameters appear, or reopen the QC software again if needed.
5. You can click on the green button at the top left corner to maximize the software screen. Draw on the QC software. (Click the erase icon using the mouse to erase.)
6. Try pressing the pen's buttons and the express keys on the tablet (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and/or use your pen to test your tablet's soft keys (if your tablet has it) and check if the parameters change as well.
7. Using a phone or other external camera devices, take a video as you perform all of the above-mentioned steps and send it to us (we recommend you send the video through WeTransfer or upload it to Dropbox or Google Drive and please grant permission to anyone who has a link to view it). Please don't use screen recording; it is important that we can clearly see both the tablet and the display screen as you perform the test.
Best Regards,
HUION Customer Support

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