解決済み

My PW100 pen isn't doing anything.

kadixar

がトピックを開始しました 4年近く前

Hi, I'm Kadixar. (as you can clearly see) I have a h640p pen tablet and my PW100 pen isn't doing anything. I'm really sad. I have two of them because one of then broke a year ago, but then everything worked with the new one. I got a new computer and now both pens just don't respond. *details* So, at first pressure sensitivity wasn't working, then it was drawing when I was only hovering over the tablet, and now neither pens do anything. They're just completely unresponsive.

O

Orliza Amodia
はこう言いました： 4年近く前

Hi kadixar,

Thank you for reporting your issue and I'm sorry that both your pens are no longer working. I will convert this to a ticket so we can assist you further. For the mean time, I will mark this forum as solved since we will be contacting you directly.

Thank you for contacting us and have a great day!

Best Regards,
HUION Customer Support
W

William Pitts
はこう言いました： 3年を超える前

I have the Huion NEW 1060PLUS tablet and the pen that came with it stopped holding the charge. It will only work while being plugged in so I purchased the Huion Digital Pen PW100. The PW100 doesn't work with my tablet. Is it compatible or do I need you to send me a new pen that works with my 1060 PLUS?
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Orliza Amodia
はこう言いました： 3年を超える前
Hi William Pitts, I'm sorry to inform you that the PW100 pen is not compatible with the New 1060Plus model. The pen compatible with your tablet is the rechargeable Pen80.

All our products come with a 1-year warranty so if your purchase is still within 1 year, please send an email to service@huion.com to be further assisted. Kindly include the following:
- Serial number (found at the back of your tablet)
- Purchase order number
- Link where you purchased your tablet
- A video that clearly captures your issue. You can take the video using your phone provided that we can clearly see your issue and send it through WeTransfer or upload it to Dropbox or Google Drive. If you upload it, please make sure you remove the restrictions so anyone who has the link will be able to view it.
Otherwise, if your warranty has passed, you can always purchase the pen using this link: Huion Rechargeable Pen PEN80.

Best Regards,
HUION Customer Support
R

Rennie Clossin
はこう言いました： 2年を超える前

I have a H950P tablet and I lost the pen for it so I got the PW100 to replace it, but the PW100 pen isn't doing anything. How do I get it to work?
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Orliza Amodia
はこう言いました： 2年を超える前
Hi Rennie Clossin, I'm sorry to know that you've lost your pen and the new PW100 you bought didn't work. Have you installed the driver? Does the driver only show "Device disconnected"? Kindly try using your tablet without the driver and check whether your new pen works. If it does, then the issue is caused by the driver so you just need to reinstall it. But if it doesn't work even without the driver, please send an email to service@huion.com with the following information:
- Serial number if your tablet and pen. You can find your tablet's serial number at the back, right after S/N. While your pen's serial number is on the box, still preceded with S/N.
- Your computer's operating system
- Version of the tablet driver you installed
- Order number of your pen purchase
Best Regards,
HUION Customer Support

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