解決済み
Offset issue
Sokfolia
I have bought a brand new KAMVAS PRO 16, and I have come across an cursor offset with my tablet. Apparently calibrating doesn't resolve the issue. I need some help as this is getting the best of my work. Thank you.
Hi Jgordinho, I'm sorry about the issue you're experiencing with your Kamvas Pro 12. How much offset are you experiencing? The industry pen accuracy standard is around 0.5mm around the center and around 3mm towards the corners.
Do you still experience it even when you don't have any drawing apps open and even when the tablet driver is not installed? Kindly provide the following so I can further check:
Best Regards,
HUION Customer Support
Hello, thank you for you feedback, i´m very sorry for the late response, i could not make a video but it seems it is those 3mm you mentioned...it happens in CSP and Photoshop, i dont use much Photoshop so i'll go more for ClipStudio, hope this helps.
João Gordinho
Hi Jgordinho, thank you for providing the requested information. I noticed your firmware is not the latest version. Kindly try updating it through this link: Huion Firmware Update. You can find the firmware download link and instructions there. Please let me know if updating your firmware resolves your issue.
Best Regards,
HUION Customer Support
Thank you for your fast response, but i cant update.
JGordinho
Hi Jgordinho, I'm sorry about that. I will create a ticket for you so I can assist you further.
Best Regards,
HUION Customer Support