解決済み

Something is wrong with my tablet and my pen

Hi, I am using a Huion tablet model H430P and it had an issue. Even though I do not touch my pen on the tablet and I just put the pen very close to the tablet without touching it, it still create strokes and I can't draw. I tried to unplugged and plugged in, restarted my laptop but it doesn't work. Here is an image that show you the strokes even though I do not touch my pen on the tablet. Can somebody help me how to fix it? Thank you very much.

image


1人 がこの問題を有しています
  • My device is not working

  • Hi Prashil, I'm sorry your device is not working. May you kindly provide more information so I can better understand the situation:

    1. First 7 digits of your serial number (found on the back of your tablet, which starts with S/N)
    2. Your computer operating system and version
    3. Tablet driver version installed on your computer
    4. Does the driver detect your tablet, or does is show "Device disconnected"?
    5. Can you move the mouse cursor with your pen?
    6. If possible, kindly provide a video of your issue so I will have a better idea on how to assist you.

    Best Regards,

    HUION Customer Support

  • In order to further enhance your experience with Huion's graphic tablets, consider integrating software like TG Macro, which offers customizable macro commands and can significantly streamline your workflow.

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