my PC can't recognise my Huion Kamvas 22 plus after 2 years

A month ago my Huion Kamvas 22 plus stopped working and can't seem to be detected by my Windows 10. I tried following the troubleshooting guide for the past few weeks and still no luck.

My display tablet only functions as a screen right now, and the pen doesn't even work. I've had some unrecognized USB errors but always managed to fix it by restarting my PC. Now? I tried restarting my PC for the nth time, reinstalling the driver with the latest update, and updating my PC but still no luck. the USB in the three-in-one cable doesn't seem to register anything on my PC. I checked the three-in-one cable and nothing's wrong with it.

Does that mean I have a broken port in my screen tablet or something?


There should be a [Pen tablet] in [Other devices] along with the Kamvas 22plus, right?

  • Hi Danny, I'm sorry that your Kamvas 22 Plus is not detected by your computer. Kindly try the steps in this article: How to Fix “USB Device not recognized” Error. If your issue persists, kindly send an email to with the following information so our team can assist you further.

    1. Serial # (found on the back of your tablet, which starts with S/N)
    2. Order #
    3. Link where you purchased your tablet (if it was not purchased from our official store)
    4. A video of your cable connection from your tablet to your computer, capturing the error message you encountered.

    Please mention that you've already tried the troubleshooting steps from the link above.

    Best Regards,

    HUION Customer Support

  •  Update:
    I bought a new set of 3-in-1 cable
    Problem persists and the pen still doesn't work even without the drivers.

    I don't know if i'm able to give the Order number or the purchase link, i bought this tablet directly from a local store and already lost the receipt.

  • Hi Danny R, I'm sorry your new cable didn't fix the issue. Did you purchase the 3-in-1 cable (CB06) model? If you have, and your tablet still doesn't connect, I'm sorry to conclude that your tablet is broken. 

    You can try asking if your local store has a record of your purchase, if you can remember the purchase date, and ask them if they accept manufacturer's warranty. All our products come with a 1-year warranty from the purchase date (2 years for EU). If they do and it's still within warranty, you can request a replacement from them.

    Best Regards,

    HUION Customer Support

  • you ever find a fix for this ? mines doing the exact issue as you !

  • Hi Ghost, I'm sorry you're having the same issue. In one of your tickets, you showed a screenshot with a "USB Device not recognized" error. May I know if you tried the steps in this article: How to Fix “USB Device not recognized” Error? Kindly try the steps using the original and the cable you purchased. 

    I await your feedback.

    Best Regards,

    HUION Customer Support

  • hi orliza , i tried everything mentioned in that and it still has not seemed to work , its acting as if the usb part of the 3-in-1 cable is broken or something despite being brand new and refusing to recognize , slightly before this issue arose i kept getting a "usb could not be recognized/malfunctioned" error when plugging in the usb + a sound indicating it got plugged in but now after a while i dont get either sound or error , its just blank when i plug it in, again i bought a new cable and still nothing + tried everything mentioned in that article aside from trying it on a new computer as i do not have the ability to do that.

    attached is a picture of what it did before it stopped doing it at all ( the error i got ) 

    i've tried reinstalling drivers , restarting , updating , ect , to no avail :(

  • Hi Ghost, I apologize for the delay in my response. I understand how frustrating it can be to deal with technical issues. I am sorry that the new cable did not resolve the problem with your tablet. After carefully considering the situation, I regret to inform you that your tablet may be broken. Please rest assured that we will continue to assist you through your ticket and do everything we can to help you. Thank you for your patience and understanding.

    Best Regards,

    HUION Customer Support

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