Huion HS64 tablet and pen not turning on/lighting up/responding

I have a tablet that I haven't used in around 6 months or so, I've given both the pen and the tablet plenty of time to charge and yet neither of them will respond anymore. The single light on the side of the pen doesn't light up and the tablet shows no signs of life, but the tablet does show up as a connected device and the driver recognizes it as plugged in.

Nothing I do when following the support steps has done anything. The driver is fine, I deleted and reinstalled it to see if it was the problem, the cable is connected fine on both ends. There's nothing wrong with my USB port and the cable shouldn't have been able to be damaged by sitting on a shelf for around 6 months untouched. This laptop can support the tablet, I've used it with it before, and my laptop does not allow me to access administrator overrides. My drawing apps are all closed, and I've unplugged the USB cable multiple times. All of this has been to no avail.

Attached are the driver I have installed and some screenshots and pictures. What should I do?

  • Hi Cody, I'm sorry to hear that your tablet is no longer functioning properly. I appreciate you sending me pictures of the issue. Upon reviewing the images you sent, I noticed that one of them displays the message "Device disconnected" while another shows the driver icon grayed out. In order to resolve this issue, I would recommend trying the steps outlined in this article: What To Do When Huion Driver Shows Device Disconnected?

    Additionally, I understand that you may have referred to the attached exe file as evidence that your driver is functioning normally. The exe file you attached above is the TabletQC software which is the tool we use to test your hardware. If you are still experiencing issues after following the steps in the aforementioned article, it is possible that the driver may not have been installed correctly. If this is the case, please let me know so that I can create a ticket for you and ensure that your issue is resolved.

    Best Regards,

    HUION Customer Support

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