My huion H1060P wont turn on

Leena G

started a topic 4 months ago

I've tried different USB cables and even checked my pen, but I'm pretty sure it's the tablet itself, because it won't light up when I place my pen on it so I don't know if I messed it up or if there's a way to fix it and I've tried installing the driver for it but it still didn't work.

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Orliza Amodia
said 4 months ago

Hi Leena G, I'm sorry about your tablet no longer turning on. When you installed the driver, does the driver detect your tablet, or does it show "Device disconnected"? Did you update anything before it stopped working? Are you using Windows or Mac?
I look forward to your reply so I can determine our next steps.
Best Regards,
HUION Customer Support
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Leena G
said 4 months ago

Yes, it did say device not connected and I did update my laptop, I am windows.
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Orliza Amodia
said 3 months ago

Hi Leena G, thank you for your reply. kindly try the steps found in this article and see if it will resolve your issue: What To Do When Huion Driver Shows Device Disconnected?. When using different cables, please try with and without the driver. I suggest you restart your computer after you uninstall the driver, if your tablet still doesn't work.
Kindly let me know if your issue persists, so I can create a ticket for you.
Best Regards,
HUION Customer Support