sudden long line while drawing

shobana sunthari

started a topic 4 months ago

Hi when drawing or rendering suddenly there's this long straight line shows up on the canvas. Using HS610 tablet and this happens on both Photoshop and Clip paint studio. tried to reinstall the tablet drive still the same.

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Orliza Amodia
said 4 months ago
Hi shobana sunthari, I'm sorry about the long lines showing up on your canvas. Please try the following steps, if you haven't done so already:
1. Uninstall the tablet driver, unplug your tablet from your computer, restart your computer, reconnect your tablet and test if you experience the same issue without the driver. Please skip this test if your computer runs on MacOS Catalina or later.
2. If you can access another computer, please check if the issue persists when using your tablet on another unit.
3. If you have other drawing programs, please check if you experience the same issues as well.
4. Try updating your Photoshop and Clip Studio Paint versions. If you are on the latest versions, please try to uninstall and reinstall these programs, if it's not too much to ask.
May you kindly provide the following:
1. The first 7 digits of your serial number (found on the back of your tablet, and it starts with S/N)
2. Your computer operating system and version
3. The tablet driver version you installed
4. The firmware version of your tablet, which you can find in the driver. Please go to Settings > Device tab
5. Your Photoshop and Clip Studio Paint versions
Best Regards,
HUION Customer Support