Solved

Kamvas Pro 13 Won't display my monitor

My Kamvas Pro 13 won't show my windows 11 laptop monitor. When I turn it on it will show the Huion logo then go to a black screen then say no signal and then say power saving and then stays on a black screen, the pen still works and will show on my laptop but it will not show the screen of my laptop. I've ran the driver as an administrator, uninstalled and reinstalled the app, nothing works. I have however plugged it into my pc and it works like a charm but will not work on my laptop I don't know if it's a problem with the 3 in 1 cable or what, please help I hope this is enough information.

  • video of what happens

    mp4
  • Hi Charlie, thank you for the video. We sadly confirm that the cable is causing the issue. My colleague will further assist you through the ticket and check if your purchase is still within the warranty so we can help you with your replacement. Thank you for your understanding.

    Best Regards,

    HUION Customer Support