Can't connect tablet with my phone

My phone is realme C55 and my tablet is H610PRO V2 .I thought its original type c USB broke so I bought a new one but it's still not working.
  • The tablet is not broken I can still connect it to my computer.
  • Hi Yu Qi Soon, I'm sorry that your tablet is not working on your phone, even with the new cable. May you please provide a picture of the new cable you purchased? Did you purchase it from our official online store? 

    Since your tablet works on your computer, there may be a connection issue with your phone. Kindly try the following:

    1. Try using another OTG adapter to connect your tablet to your phone.
    2. If you have access to another phone, test if your tablet and the current OTG adapter works with another unit.
    3. Try connecting another device to your phone to check if your phone's port is working well.
    4. Check if your phone's OTG feature is turned on or enabled.
    5. Restart your phone and reconnect the tablet. 
    6. If it's possible, please try to reset your phone or rollback to the previous Android version.

    Please let me know if you still need further assistance so I can create a ticket for you.

    Best Regards,

    HUION Customer Support

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