Huion Kamvas GT156hd V2 has no pen pressure and stops working after a few minutes

Stephanie Clayton

started a topic 3 months ago

As the title says, my tablet stops working after a few minutes. It will work fine initially but then randomly stop working anywhere from a few seconds to a few minutes after. It stops completely - the pen will no longer work and neither will the press keys.

When the tablet is working there is zero pressure sensitivity detected even in the Huion setup program. This is extremely problematic as I am a digital artist and need the pen pressure to work.

I used to have no issues with the tablet but its been bothersome ever since I updated to Windows 11. As I rarely get to use my tablet nowadays it was a long time after updating that I noticed the new issues, so going back to Windows 10 is no longer an option as far as I can tell (due to the fact that Windows only provides a 10 day window to revert back to a previous operating system after updating).

I've just updated my AMD radeon graphics driver to the latest version and that hasnt changed anything. So far the only thing that does anything is unplugging the USB and plugging it back in - but again it will only work for a few minutes and still has no pen pressure.

I've also updated the tablet to the latest version of the driver. Still no luck.

I'm getting pretty frustrated here and haven't found much help online. Any suggestions or solutions would be greatly appreciated.

Thanks

J

Jessica Wen
said 3 months ago
Hi Stephanie Clayton, thank you for contacting us. Does the driver show "connected" when the pen stops working. May I know if the pen display worked fine before you updated your AMD radon graphics driver to the latest version.
Kindly follow the steps below:
1. Please close and exit from the Huion Tablet driver. You can do this by right-clicking the Huion Tablet driver icon from the hidden icons in your screen's lower-right corner and clicking "Exit".
2. Install our TabletQC software, which you can download from this link: Huion TabletQC Tool.
3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug your tablet, plug it back in until the parameters appear, or reopen the QC software if needed.
4. Draw on the QC software. You can choose to have pen pressure or use different colors as you draw from the "Menu" at the top using your mouse, or press the following keyboard shortcuts:
  a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
  b. B - change brush
  c. C - change color
  d. E - clear or erase
5. Try pressing the pen buttons and the tablet's express keys (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and check if the parameters change.
6. Using a phone or other external camera devices, take a video as you perform all the steps mentioned above and send it to us (we recommend you upload the video to cloud storage such as OneDrive, iCloud, Dropbox, or Google Drive and share the link with us. Please don't forget to grant permission to anyone who has a link to view it). Please don't use screen recording; it is essential that we can clearly see both the tablet, the display, and your hand as you perform the test. Please refer to the screenshot below on what to observe and do in the TabletQC software.
Best Regards,
HUION Customer Support